Is there a update or hotfix coming?
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@qazme
Hi qazme,
Sorry for the problems you've had over the last few days. We have an update coming out shortly that will hopefully go a long way to addressing what you have reported.@qazme said in Is there a update or hotfix coming?:
So to echo whats been said - all I want to know from the developers, is a list of issues that have been identified, maybe address a list of things that are being further looked into, and some communication with a community that has trusted with our hearts and wallets to support.
That's a fair point. This week has been incredibly busy whilst we've been working flat-out on getting the CTD issues sorted out, and I haven't had much time for anything else.
Once this update is out we'll have a chance to gather our thoughts and we'll do a better job of communicating what we're working on updating next.Thanks,
Rich -
I really hope, the CTD Issues are not the only thing which will be corrected with the update. Today another testflight:
EDDN to EDDFIn EDDN: Not all AC, according to FS-traffic Flight Plan Manager are there. No Taxi operations, even if the aircraft is there and the time of the departure is reached -> Immersion = 0
En Route = there were only 3 or 4 ! Planes En Route. And yes, i set the cycle to 2 minutes. Time in Simulator was about 14:40, so there should be a lot more aircraft En Route -> Immersion = 0
In EDDF: I put in EDDF in the InGame Panel, but here were no aircraft on arrival, no aircraft on taxiing and no aircraft at gates. It was totally empty -> Immersion = 0
SO in conclusion of this testflight, none of the advertised features worked! So i really wasted 30 bucks on a non functioning product (i already requested a refund, but i will wait for the next update, btw.: The statement from support were not helpful at all, and the information that normally justflight is doing no refunds is bogus, as i have the customer right to withdraw from a contract (which buying a product in fact is) if the product is not functioning or was advertised false. And false advertisedw ere a lo, just picking two item:
- No Information on Sim-Objects Limitations and Problems with GSX (information was first given after release)
- No Information, that AI-AC is not talking to ATC En Route (which is as well an immersion killer for me) - (Information was given after release in FAQ)
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@five-birds Did you put in a support ticket and ask for a refund?
If you did just relax a bit a give support a little time to get back in touch with you. They will honor your request for a refund if that is your wish.
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And who are you Bobo, who presumes to tell me that I should relax?
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read my post again carefully, then you realize that I have already requested a Refund and in the exchange with the support.
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by the way, this is the answer of the support regarding my refund request, which is completely moronic and not legally compliant:
With regards to refunds, we don't usually offer exchanges or refunds on downloads for unwanted products as there's nothing physical to return. -
and whether I get upset or not, you simply have no interest. I received a non-functioning, falsely advertised product and I just feel screwed!
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@five-birds No need to be so confrontational. If you read up in the thread, you will see I was in the same boat as you.
I apologize if I offended you in any fashion. I was offered and did receive my refund today after waiting quite sometime for a second reply from support. If you have not figured it out, they are overwhelmed.
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- by the way, this is the answer of the support regarding my refund request, which is completely moronic and not legally compliant:
With regards to refunds, we don't usually offer exchanges or refunds on downloads for unwanted products as there's nothing physical to return.
Just to clarify, under UK (and EU) consumer law there is no legal obligation to provide refunds on download software products once downloaded unless they are faulty. If the vendor can demonstrate that the product is working then it is difficult to prove the fault lies with the software. However, as per our Ts and Cs, if we can't get something to run for you we will make sure you are not left out of pocket.
- by the way, this is the answer of the support regarding my refund request, which is completely moronic and not legally compliant:
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I installed the hotfix and guess what? Still no AI at the departure airport. It's beyond me how free AI programs work perfectly fine and this $40 piece of software can't even handle the basics of AI. Why was this software released with some a huge issue? And why did the so called "beta" testers upload videos claiming this software was fine? I don't know about Europe but here in the US that's false advertising and warrants a refund.
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@johng1 although we’ve had problems with destination traffic which was largely fixed with the latest update it’s rare to see reports of no departure traffic. Have you sent support a ticket to see if they can help? We’ll need to collect more info about your set up to see what’s going on.
John - Just Flight
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@derek But this product is faulty in any possible way. I'm not asking for a refund, I'll wait for you to fix this but I think this a too common way of working nowadays. You should have fixed these issues before releasing.
I'm sorry but I don't belive all these problems are happening to few people but rather to almost everyone. So either you didn't test it properly or simply you decided to release it anyway.
(I'm able to find out any bugs of this software after 5 min I installed it but beta testers couldn't do it in weeks?)
We are paying customers, not beta or alpha testers.
Greetings
