Is there a update or hotfix coming?
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@bobo said in Is there a update or hotfix coming?:
"But, the problem isn't present for the vast majority of users. There are a 'huge chunk' of copies out there and if this affects, say, 5% of them, that will be a lot (a ton) of people but a small percentage - hence why we would reiterate, please contact support and help us to get to the bottom of the issue."
Ah. I wrote "...if this affects, say..."
I fully understand your frustration and I can only apologise again, but we are confident that the program does work and we were happy to release it following a very long period of testing by a large group. If you look over the threads on this page you will see that experiences of those complaining vary enormously. Some have no traffic. Some have no traffic on departure or arrival or cruise. Some are affected by object limits and some have the program working as intended but are asking other questions.
There should be no need to read the FAQs before release - but, if you have a problem, that's where we have listed the most common issues that people experienced and how they can be resolved.
If you cannot get the program to work in any shape or form, as you have stated, and if you have contacted support and they can't help, then we will do our best to resolve things for you. That has always been our promise with everything we have ever released.
@derek First off I want you to understand I speak from frustration. Derek none of this is directed directly at you - I know you're on the front lines here and there's a lot of either don't know or can't share, whatever the situation. What I was talking about above was that with the amount of people I've seen comment here and in other forums and discords about the same issues I'm having it would have been caught. It seems the issue lays in the underpinnings where this software has to interact along with other software.
However with that being said - MSFS for the most part offers a "sandboxed" environment that tightly controlled (another reason lots of addons are currently having different types of issues) but that also means that these interactions are limited. And considering there's not a lot of popular addons for MSFS at this time surely most combinations of planes and ground handling would be tested - especially considering this type of addon would be used and expected to interact with them. That's all I meant from above.
Obviously during testing an issue was found and the work around is disabling ground services. And if that's got me working and traffic consistent I would partially just shake my head at Microsoft and accept that's just the cost of using this addon at this time. However I'm not having that experience.
I read the manual, watched the video, then downloaded and installed FS Traffic. I followed each step making sure it was correct best I could because I knew there would be some sort of issue - there always is....but I missed the "If you GSX disable ground traffic bit" because - frankly it was unexpected since all my other traffic addons I've used work fine without even thinking about it. (Also another frustation when I know that and keep seeing and getting quoted other forums - the basic equivalent of "look see" - just feels like an excuse and a little patronizing if I'm honest. But as I said I'm frustrated).
So everything is working great on first launch - I'm sitting at KATL, loaded up with my stylish PMDG boeing, FS2Crew, and GSX and we've completed the prep and checklist and I ask for push back. As soon as movement starts in reverse suddenly, like the 4 horsemen came down, every plane in the scene except mine disappears!
I reread through the manual - find the mistake, mark it as a "draw" problem, maybe so this is a new addon that promises really nice plane model with animations so....worth it. I correct my settings by turning EVERYTHING ground related off just to be sure. Reload the sim.....I have ZERO traffic loaded. WTF....ok maybe I got this really screwy. Restart my entire machine, reload the sim, I have traffic - tons of it. It looks amazing! I fly a route from KATL to KMSP roughly 1.5 hours - I see planes on the ground in route everything is as described - I fixed the problem this is amazing!!!!
I start leg #3 going to KBOI, no traffic when I got there.....realized I didn't put the ICAO information into the box. Thought shoot my fault. Saw now traffic along the route - ok the manual warns about this, dang it. Wondering if my next leg into KDEN is going to see a similar issue - I plug in the ICAO fly to Denver when I get there - planes on approach! Planes on the ground! This addon is amazing can't wait now that I know how to use it to check it out better!
This was all on release day. That was the last day and set of flights I've seen it remotely work. Yesterday I managed to get some planes on the ground leaving one airport - but not a single plane in the sky or at any other airport and I was in the sim for almost 12 hours total flight time.
Since release - I've spent more time tinkering and restarting my sim just begging for this addon to work that I care to think about. I'm tired, I'm aggrivated, quite frankly I'm mad. It's taking quite a bit of will not to blow a gasket about it knowing that in the many, many years I've been a customer of Just Flight I've never even had to worry about a product not working, being incomplete, being a pain in the ass. JF tends to just deliver. And in this instance I'm seeing a lot of things that just don't ring right with me.
So to echo whats been said - all I want to know from the developers, is a list of issues that have been identified, maybe address a list of things that are being further looked into, and some communication with a community that has trusted with our hearts and wallets to support. It's not much to ask - every other reputable company on earth communicates. If you all can't manage that just give me my money back and you'll never hear from me again.
/rant
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@derek First off I want you to understand I speak from frustration. Derek none of this is directed directly at you - I know you're on the front lines here and there's a lot of either don't know or can't share, whatever the situation. What I was talking about above was that with the amount of people I've seen comment here and in other forums and discords about the same issues I'm having it would have been caught. It seems the issue lays in the underpinnings where this software has to interact along with other software.
However with that being said - MSFS for the most part offers a "sandboxed" environment that tightly controlled (another reason lots of addons are currently having different types of issues) but that also means that these interactions are limited. And considering there's not a lot of popular addons for MSFS at this time surely most combinations of planes and ground handling would be tested - especially considering this type of addon would be used and expected to interact with them. That's all I meant from above.
Obviously during testing an issue was found and the work around is disabling ground services. And if that's got me working and traffic consistent I would partially just shake my head at Microsoft and accept that's just the cost of using this addon at this time. However I'm not having that experience.
I read the manual, watched the video, then downloaded and installed FS Traffic. I followed each step making sure it was correct best I could because I knew there would be some sort of issue - there always is....but I missed the "If you GSX disable ground traffic bit" because - frankly it was unexpected since all my other traffic addons I've used work fine without even thinking about it. (Also another frustation when I know that and keep seeing and getting quoted other forums - the basic equivalent of "look see" - just feels like an excuse and a little patronizing if I'm honest. But as I said I'm frustrated).
So everything is working great on first launch - I'm sitting at KATL, loaded up with my stylish PMDG boeing, FS2Crew, and GSX and we've completed the prep and checklist and I ask for push back. As soon as movement starts in reverse suddenly, like the 4 horsemen came down, every plane in the scene except mine disappears!
I reread through the manual - find the mistake, mark it as a "draw" problem, maybe so this is a new addon that promises really nice plane model with animations so....worth it. I correct my settings by turning EVERYTHING ground related off just to be sure. Reload the sim.....I have ZERO traffic loaded. WTF....ok maybe I got this really screwy. Restart my entire machine, reload the sim, I have traffic - tons of it. It looks amazing! I fly a route from KATL to KMSP roughly 1.5 hours - I see planes on the ground in route everything is as described - I fixed the problem this is amazing!!!!
I start leg #3 going to KBOI, no traffic when I got there.....realized I didn't put the ICAO information into the box. Thought shoot my fault. Saw now traffic along the route - ok the manual warns about this, dang it. Wondering if my next leg into KDEN is going to see a similar issue - I plug in the ICAO fly to Denver when I get there - planes on approach! Planes on the ground! This addon is amazing can't wait now that I know how to use it to check it out better!
This was all on release day. That was the last day and set of flights I've seen it remotely work. Yesterday I managed to get some planes on the ground leaving one airport - but not a single plane in the sky or at any other airport and I was in the sim for almost 12 hours total flight time.
Since release - I've spent more time tinkering and restarting my sim just begging for this addon to work that I care to think about. I'm tired, I'm aggrivated, quite frankly I'm mad. It's taking quite a bit of will not to blow a gasket about it knowing that in the many, many years I've been a customer of Just Flight I've never even had to worry about a product not working, being incomplete, being a pain in the ass. JF tends to just deliver. And in this instance I'm seeing a lot of things that just don't ring right with me.
So to echo whats been said - all I want to know from the developers, is a list of issues that have been identified, maybe address a list of things that are being further looked into, and some communication with a community that has trusted with our hearts and wallets to support. It's not much to ask - every other reputable company on earth communicates. If you all can't manage that just give me my money back and you'll never hear from me again.
/rant
@qazme
Hi qazme,
Sorry for the problems you've had over the last few days. We have an update coming out shortly that will hopefully go a long way to addressing what you have reported.@qazme said in Is there a update or hotfix coming?:
So to echo whats been said - all I want to know from the developers, is a list of issues that have been identified, maybe address a list of things that are being further looked into, and some communication with a community that has trusted with our hearts and wallets to support.
That's a fair point. This week has been incredibly busy whilst we've been working flat-out on getting the CTD issues sorted out, and I haven't had much time for anything else.
Once this update is out we'll have a chance to gather our thoughts and we'll do a better job of communicating what we're working on updating next.Thanks,
Rich -
@qazme
Hi qazme,
Sorry for the problems you've had over the last few days. We have an update coming out shortly that will hopefully go a long way to addressing what you have reported.@qazme said in Is there a update or hotfix coming?:
So to echo whats been said - all I want to know from the developers, is a list of issues that have been identified, maybe address a list of things that are being further looked into, and some communication with a community that has trusted with our hearts and wallets to support.
That's a fair point. This week has been incredibly busy whilst we've been working flat-out on getting the CTD issues sorted out, and I haven't had much time for anything else.
Once this update is out we'll have a chance to gather our thoughts and we'll do a better job of communicating what we're working on updating next.Thanks,
Rich -
I really hope, the CTD Issues are not the only thing which will be corrected with the update. Today another testflight:
EDDN to EDDFIn EDDN: Not all AC, according to FS-traffic Flight Plan Manager are there. No Taxi operations, even if the aircraft is there and the time of the departure is reached -> Immersion = 0
En Route = there were only 3 or 4 ! Planes En Route. And yes, i set the cycle to 2 minutes. Time in Simulator was about 14:40, so there should be a lot more aircraft En Route -> Immersion = 0
In EDDF: I put in EDDF in the InGame Panel, but here were no aircraft on arrival, no aircraft on taxiing and no aircraft at gates. It was totally empty -> Immersion = 0
SO in conclusion of this testflight, none of the advertised features worked! So i really wasted 30 bucks on a non functioning product (i already requested a refund, but i will wait for the next update, btw.: The statement from support were not helpful at all, and the information that normally justflight is doing no refunds is bogus, as i have the customer right to withdraw from a contract (which buying a product in fact is) if the product is not functioning or was advertised false. And false advertisedw ere a lo, just picking two item:
- No Information on Sim-Objects Limitations and Problems with GSX (information was first given after release)
- No Information, that AI-AC is not talking to ATC En Route (which is as well an immersion killer for me) - (Information was given after release in FAQ)
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I really hope, the CTD Issues are not the only thing which will be corrected with the update. Today another testflight:
EDDN to EDDFIn EDDN: Not all AC, according to FS-traffic Flight Plan Manager are there. No Taxi operations, even if the aircraft is there and the time of the departure is reached -> Immersion = 0
En Route = there were only 3 or 4 ! Planes En Route. And yes, i set the cycle to 2 minutes. Time in Simulator was about 14:40, so there should be a lot more aircraft En Route -> Immersion = 0
In EDDF: I put in EDDF in the InGame Panel, but here were no aircraft on arrival, no aircraft on taxiing and no aircraft at gates. It was totally empty -> Immersion = 0
SO in conclusion of this testflight, none of the advertised features worked! So i really wasted 30 bucks on a non functioning product (i already requested a refund, but i will wait for the next update, btw.: The statement from support were not helpful at all, and the information that normally justflight is doing no refunds is bogus, as i have the customer right to withdraw from a contract (which buying a product in fact is) if the product is not functioning or was advertised false. And false advertisedw ere a lo, just picking two item:
- No Information on Sim-Objects Limitations and Problems with GSX (information was first given after release)
- No Information, that AI-AC is not talking to ATC En Route (which is as well an immersion killer for me) - (Information was given after release in FAQ)
@five-birds Did you put in a support ticket and ask for a refund?
If you did just relax a bit a give support a little time to get back in touch with you. They will honor your request for a refund if that is your wish.
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@five-birds Did you put in a support ticket and ask for a refund?
If you did just relax a bit a give support a little time to get back in touch with you. They will honor your request for a refund if that is your wish.
And who are you Bobo, who presumes to tell me that I should relax?
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read my post again carefully, then you realize that I have already requested a Refund and in the exchange with the support.
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by the way, this is the answer of the support regarding my refund request, which is completely moronic and not legally compliant:
With regards to refunds, we don't usually offer exchanges or refunds on downloads for unwanted products as there's nothing physical to return. -
and whether I get upset or not, you simply have no interest. I received a non-functioning, falsely advertised product and I just feel screwed!
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And who are you Bobo, who presumes to tell me that I should relax?
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read my post again carefully, then you realize that I have already requested a Refund and in the exchange with the support.
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by the way, this is the answer of the support regarding my refund request, which is completely moronic and not legally compliant:
With regards to refunds, we don't usually offer exchanges or refunds on downloads for unwanted products as there's nothing physical to return. -
and whether I get upset or not, you simply have no interest. I received a non-functioning, falsely advertised product and I just feel screwed!
@five-birds No need to be so confrontational. If you read up in the thread, you will see I was in the same boat as you.
I apologize if I offended you in any fashion. I was offered and did receive my refund today after waiting quite sometime for a second reply from support. If you have not figured it out, they are overwhelmed.
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And who are you Bobo, who presumes to tell me that I should relax?
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read my post again carefully, then you realize that I have already requested a Refund and in the exchange with the support.
-
by the way, this is the answer of the support regarding my refund request, which is completely moronic and not legally compliant:
With regards to refunds, we don't usually offer exchanges or refunds on downloads for unwanted products as there's nothing physical to return. -
and whether I get upset or not, you simply have no interest. I received a non-functioning, falsely advertised product and I just feel screwed!
- by the way, this is the answer of the support regarding my refund request, which is completely moronic and not legally compliant:
With regards to refunds, we don't usually offer exchanges or refunds on downloads for unwanted products as there's nothing physical to return.
Just to clarify, under UK (and EU) consumer law there is no legal obligation to provide refunds on download software products once downloaded unless they are faulty. If the vendor can demonstrate that the product is working then it is difficult to prove the fault lies with the software. However, as per our Ts and Cs, if we can't get something to run for you we will make sure you are not left out of pocket.
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- by the way, this is the answer of the support regarding my refund request, which is completely moronic and not legally compliant:
With regards to refunds, we don't usually offer exchanges or refunds on downloads for unwanted products as there's nothing physical to return.
Just to clarify, under UK (and EU) consumer law there is no legal obligation to provide refunds on download software products once downloaded unless they are faulty. If the vendor can demonstrate that the product is working then it is difficult to prove the fault lies with the software. However, as per our Ts and Cs, if we can't get something to run for you we will make sure you are not left out of pocket.
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I installed the hotfix and guess what? Still no AI at the departure airport. It's beyond me how free AI programs work perfectly fine and this $40 piece of software can't even handle the basics of AI. Why was this software released with some a huge issue? And why did the so called "beta" testers upload videos claiming this software was fine? I don't know about Europe but here in the US that's false advertising and warrants a refund.
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By posting here you agree to abide by the rules, if you need a refresher you can read them here.
Posts that are irrelevant to the topic have been deleted.
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I installed the hotfix and guess what? Still no AI at the departure airport. It's beyond me how free AI programs work perfectly fine and this $40 piece of software can't even handle the basics of AI. Why was this software released with some a huge issue? And why did the so called "beta" testers upload videos claiming this software was fine? I don't know about Europe but here in the US that's false advertising and warrants a refund.
@johng1 although we’ve had problems with destination traffic which was largely fixed with the latest update it’s rare to see reports of no departure traffic. Have you sent support a ticket to see if they can help? We’ll need to collect more info about your set up to see what’s going on.
John - Just Flight
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- by the way, this is the answer of the support regarding my refund request, which is completely moronic and not legally compliant:
With regards to refunds, we don't usually offer exchanges or refunds on downloads for unwanted products as there's nothing physical to return.
Just to clarify, under UK (and EU) consumer law there is no legal obligation to provide refunds on download software products once downloaded unless they are faulty. If the vendor can demonstrate that the product is working then it is difficult to prove the fault lies with the software. However, as per our Ts and Cs, if we can't get something to run for you we will make sure you are not left out of pocket.
@derek But this product is faulty in any possible way. I'm not asking for a refund, I'll wait for you to fix this but I think this a too common way of working nowadays. You should have fixed these issues before releasing.
I'm sorry but I don't belive all these problems are happening to few people but rather to almost everyone. So either you didn't test it properly or simply you decided to release it anyway.
(I'm able to find out any bugs of this software after 5 min I installed it but beta testers couldn't do it in weeks?)
We are paying customers, not beta or alpha testers.
Greetings - by the way, this is the answer of the support regarding my refund request, which is completely moronic and not legally compliant:
