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Is there a update or hotfix coming?

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  • DerekD Derek

    @rob0203 said in Is there a update or hotfix coming?:

    I could open a support ticket but yeah..........
    Don't feel it will help reading all the things on all the forums!

    So I hope a hotfix will be available soon?

    Now I am flying from MTPP to KJFK, I saw one aircraft at the gate at MTPP and no single aircraft enroute so far. I put KJFK as destination and confirmed it in the FSTraffic menu.
    Let's see if there is traffic in New York!

    Update: After 1200NM flying I see another aircraft (1) in the sky!

    Gr.

    Robert

    If you submit a ticket with all the details we can add them to other reports we have had and see what commonality or pattern causes whatever the problem is that you're experiencing.
    For example, are the airports default or add-on? If the latter, who by? Are you using GSX or a similar program that may be adding objects to the game? etc etc.

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    rob0203
    wrote on last edited by rob0203
    #3

    @derek

    So now I landed now there is a lot of aircraft at the gates, but not a single one is taxiing.

    I have only default scenery with GSX, but in GSX I unchecked the ground clutter option, so that should not be a issue anymore.

    DerekD 2 Replies Last reply
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    • R rob0203

      @derek

      So now I landed now there is a lot of aircraft at the gates, but not a single one is taxiing.

      I have only default scenery with GSX, but in GSX I unchecked the ground clutter option, so that should not be a issue anymore.

      DerekD Offline
      DerekD Offline
      Derek
      JF Staff
      wrote on last edited by
      #4

      @rob0203 said in Is there a update or hotfix coming?:

      @derek

      So now I landed now there is a lot of aircraft at the gates, but not a single one is taxiing.

      I have only default scenery with GSX, but in GSX I unchecked the ground clutter option, so that should not be a issue anymore.

      Time of day? Traffic is definitely functioning at JFK, so not sure what could be causing this. Support could definitely look into it for you.

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      • DerekD Derek

        @rob0203 said in Is there a update or hotfix coming?:

        @derek

        So now I landed now there is a lot of aircraft at the gates, but not a single one is taxiing.

        I have only default scenery with GSX, but in GSX I unchecked the ground clutter option, so that should not be a issue anymore.

        Time of day? Traffic is definitely functioning at JFK, so not sure what could be causing this. Support could definitely look into it for you.

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        rob0203
        wrote on last edited by rob0203
        #5

        @derek

        And now after a night sleep I start my sim again to start at KJFK time in MSFS is 9:20. And there is no aircraft at all?

        I don't understand this sofware anymore, did not change anything. Yesterday there was lots of traffic at the gates upon arrival.

        I really hopre there will be a fix soon, it should be plug and play. That why lots of us buy FSTraffic and don't want AIG.
        Anyway will also open a support ticket.

        DerekD 1 Reply Last reply
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        • R rob0203

          @derek

          And now after a night sleep I start my sim again to start at KJFK time in MSFS is 9:20. And there is no aircraft at all?

          I don't understand this sofware anymore, did not change anything. Yesterday there was lots of traffic at the gates upon arrival.

          I really hopre there will be a fix soon, it should be plug and play. That why lots of us buy FSTraffic and don't want AIG.
          Anyway will also open a support ticket.

          DerekD Offline
          DerekD Offline
          Derek
          JF Staff
          wrote on last edited by
          #6

          @rob0203 said in Is there a update or hotfix coming?:

          @derek

          Anyway will also open a support ticket.

          Many thanks. That should help us find out why you are seeing no traffic.

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          • DerekD Derek

            @rob0203 said in Is there a update or hotfix coming?:

            @derek

            Anyway will also open a support ticket.

            Many thanks. That should help us find out why you are seeing no traffic.

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            rob0203
            wrote on last edited by
            #7

            @derek

            I am sure you will make it into a great product! There is a lot of negativity but I know you have great reputation and will fix it!

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            • R rob0203

              @derek

              I am sure you will make it into a great product! There is a lot of negativity but I know you have great reputation and will fix it!

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              rob0203
              wrote on last edited by
              #8

              @Derek

              UPDATE:

              No traffic enroute no traffic at KDEN destination time is 19:00

              1 Reply Last reply
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              • R rob0203

                @derek

                So now I landed now there is a lot of aircraft at the gates, but not a single one is taxiing.

                I have only default scenery with GSX, but in GSX I unchecked the ground clutter option, so that should not be a issue anymore.

                DerekD Offline
                DerekD Offline
                Derek
                JF Staff
                wrote on last edited by Derek
                #9

                @rob0203 said in Is there a update or hotfix coming?:

                @derek

                So now I landed now there is a lot of aircraft at the gates, but not a single one is taxiing.

                I have only default scenery with GSX, but in GSX I unchecked the ground clutter option, so that should not be a issue anymore.

                Regarding the clutter issue, this is in an FAQ about invisible models - ie they are in the schedule but not there or you are seeing gates move with no planes. Might be worth 'de-culttering' via Traffic not, GSX and see what transpires.

                **FS Traffic aircraft models may be invisible, and the simulator may hang on exit if the simulator’s maximum object count has been exceeded. This may occur if you are using highly detailed third-party airport sceneries or airport ground service add-ons (such as cones, people, stairs etc.) which add clutter to airports These products greatly increase the object count within the simulator and, in extreme circumstances, may exceed the MSFS maximum object count limit.

                In an attempt to reduce object count within the simulator, we have included a tool in the Traffic Control Centre that allows you to customise which ground services interact with the FS Traffic aircraft models. In the Traffic Control Centre, go to Aircraft Manager > Ground Services and there you can toggle ON/OFF the various pieces of ground equipment. The more ground equipment enabled, the higher the object count. Three presets are also available on the left side of the page to allow you to quickly change these ground services. **

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                • DerekD Derek

                  @rob0203 said in Is there a update or hotfix coming?:

                  @derek

                  So now I landed now there is a lot of aircraft at the gates, but not a single one is taxiing.

                  I have only default scenery with GSX, but in GSX I unchecked the ground clutter option, so that should not be a issue anymore.

                  Regarding the clutter issue, this is in an FAQ about invisible models - ie they are in the schedule but not there or you are seeing gates move with no planes. Might be worth 'de-culttering' via Traffic not, GSX and see what transpires.

                  **FS Traffic aircraft models may be invisible, and the simulator may hang on exit if the simulator’s maximum object count has been exceeded. This may occur if you are using highly detailed third-party airport sceneries or airport ground service add-ons (such as cones, people, stairs etc.) which add clutter to airports These products greatly increase the object count within the simulator and, in extreme circumstances, may exceed the MSFS maximum object count limit.

                  In an attempt to reduce object count within the simulator, we have included a tool in the Traffic Control Centre that allows you to customise which ground services interact with the FS Traffic aircraft models. In the Traffic Control Centre, go to Aircraft Manager > Ground Services and there you can toggle ON/OFF the various pieces of ground equipment. The more ground equipment enabled, the higher the object count. Three presets are also available on the left side of the page to allow you to quickly change these ground services. **

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                  rob0203
                  wrote on last edited by
                  #10

                  @derek

                  Yes I have read all the faq

                  Also tried already all the options and reinstalled GSX and activated special low clutter modus in GSX.

                  Tried in Fstraffic with both no ground services and no services.

                  DerekD 1 Reply Last reply
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                  • R rob0203

                    @derek

                    Yes I have read all the faq

                    Also tried already all the options and reinstalled GSX and activated special low clutter modus in GSX.

                    Tried in Fstraffic with both no ground services and no services.

                    DerekD Offline
                    DerekD Offline
                    Derek
                    JF Staff
                    wrote on last edited by
                    #11

                    @rob0203 said in Is there a update or hotfix coming?:

                    @derek

                    Yes I have read all the faq

                    Also tried already all the options and reinstalled GSX and activated special low clutter modus in GSX.

                    Tried in Fstraffic with both no ground services and no services.

                    Odd. Just checking - have you tried some other airports? This is defintely one for support.

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                    • DerekD Derek

                      @rob0203 said in Is there a update or hotfix coming?:

                      @derek

                      Yes I have read all the faq

                      Also tried already all the options and reinstalled GSX and activated special low clutter modus in GSX.

                      Tried in Fstraffic with both no ground services and no services.

                      Odd. Just checking - have you tried some other airports? This is defintely one for support.

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                      rob0203
                      wrote on last edited by
                      #12

                      @derek

                      So now I came home ater work and will try KJFK again, just to see if the same happens after also a MSFS update

                      DerekD 1 Reply Last reply
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                      • R rob0203

                        @derek

                        So now I came home ater work and will try KJFK again, just to see if the same happens after also a MSFS update

                        DerekD Offline
                        DerekD Offline
                        Derek
                        JF Staff
                        wrote on last edited by
                        #13

                        @rob0203 said in Is there a update or hotfix coming?:

                        @derek

                        So now I came home ater work and will try KJFK again, just to see if the same happens after also a MSFS update

                        I'd be tempted to try somewhere like Dublin or Hong Kong and turn down the objects using the FS Traffic tool.

                        In the Traffic Control Centre, go to Aircraft Manager > Ground Services and there you can toggle ON/OFF the various pieces of ground equipment. The more ground equipment enabled, the higher the object count. Three presets are also available on the left side of the page to allow you to quickly change these ground services.

                        This might be a red herring, of course. Support will probably be able to offer some more constructive help when they get to your ticket.

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                        • DerekD Derek

                          @rob0203 said in Is there a update or hotfix coming?:

                          @derek

                          So now I came home ater work and will try KJFK again, just to see if the same happens after also a MSFS update

                          I'd be tempted to try somewhere like Dublin or Hong Kong and turn down the objects using the FS Traffic tool.

                          In the Traffic Control Centre, go to Aircraft Manager > Ground Services and there you can toggle ON/OFF the various pieces of ground equipment. The more ground equipment enabled, the higher the object count. Three presets are also available on the left side of the page to allow you to quickly change these ground services.

                          This might be a red herring, of course. Support will probably be able to offer some more constructive help when they get to your ticket.

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                          rob0203
                          wrote on last edited by rob0203
                          #14

                          @derek

                          Just tested VHHH has traffic, I already have half ground services set in FSTraffic control center. Only see parked nothing taxiing or landing etc.

                          Now need to go to bed!

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                          • R rob0203

                            @derek

                            Just tested VHHH has traffic, I already have half ground services set in FSTraffic control center. Only see parked nothing taxiing or landing etc.

                            Now need to go to bed!

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                            rob0203
                            wrote on last edited by
                            #15

                            @Derek

                            UPDATE a Cathay Pacific is now pushing back and taxiing!
                            Will test tomorrow KDEN again

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                            • R rob0203

                              @Derek

                              UPDATE a Cathay Pacific is now pushing back and taxiing!
                              Will test tomorrow KDEN again

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                              rob0203
                              wrote on last edited by
                              #16

                              @Derek

                              Now loading at KDEN 9:30 morning no traffic at all

                              When I start I load the following software: MSPopout panel manager FSUIPC Lorby AxisandOHS MFConnector SMartcars Pilot2Atc

                              Now trying again after PC restart without loading any of them

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                              • R rob0203

                                @Derek

                                Now loading at KDEN 9:30 morning no traffic at all

                                When I start I load the following software: MSPopout panel manager FSUIPC Lorby AxisandOHS MFConnector SMartcars Pilot2Atc

                                Now trying again after PC restart without loading any of them

                                R Offline
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                                rob0203
                                wrote on last edited by rob0203
                                #17

                                @Derek

                                Without loading all the other software now I have traffic at KDEN and also contrails in the sky!

                                Will restart again with loading all of it just to check if there could be a software conflict causing this!

                                R DerekD 2 Replies Last reply
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                                • R rob0203

                                  @Derek

                                  Without loading all the other software now I have traffic at KDEN and also contrails in the sky!

                                  Will restart again with loading all of it just to check if there could be a software conflict causing this!

                                  R Offline
                                  R Offline
                                  rob0203
                                  wrote on last edited by rob0203
                                  #18

                                  @Derek

                                  So no software conflicts because now I have traffic at all gates with all my addons loaded

                                  So why does the traffic not show the first time? I has to be a software fault by FSTraffic program somewhere! Or a crash of FSTraffic I don't know

                                  Sometimes it shows sometimes not?

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                                  • R rob0203

                                    @Derek

                                    Without loading all the other software now I have traffic at KDEN and also contrails in the sky!

                                    Will restart again with loading all of it just to check if there could be a software conflict causing this!

                                    DerekD Offline
                                    DerekD Offline
                                    Derek
                                    JF Staff
                                    wrote on last edited by
                                    #19

                                    @rob0203 said in Is there a update or hotfix coming?:

                                    @Derek

                                    Without loading all the other software now I have traffic at KDEN and also contrails in the sky!

                                    Will restart again with loading all of it just to check if there could be a software conflict causing this!

                                    More than likely - hence the regular exhortations to raise support tickets. Going through all the threads here and in other forums, one thing seems clear in that the major issues (leading to accusations of no testing and unfinished product etc etc) are not universal and vary from PC to PC and place to place. A lot of utility-type software (and many high-end aircraft) make compromises and workarounds to get over hurdles placed by the host sim. Unfortunately, these workarounds can then conflict with each other and even if one tests program X with program Y, you may find that X won't work on one customer's PC because they have program Z installed. Z works with X. Also, Y works with X. But... X, Y and Z don't and no beta tester had this specific combination.

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                                    • DerekD Derek

                                      @rob0203 said in Is there a update or hotfix coming?:

                                      @Derek

                                      Without loading all the other software now I have traffic at KDEN and also contrails in the sky!

                                      Will restart again with loading all of it just to check if there could be a software conflict causing this!

                                      More than likely - hence the regular exhortations to raise support tickets. Going through all the threads here and in other forums, one thing seems clear in that the major issues (leading to accusations of no testing and unfinished product etc etc) are not universal and vary from PC to PC and place to place. A lot of utility-type software (and many high-end aircraft) make compromises and workarounds to get over hurdles placed by the host sim. Unfortunately, these workarounds can then conflict with each other and even if one tests program X with program Y, you may find that X won't work on one customer's PC because they have program Z installed. Z works with X. Also, Y works with X. But... X, Y and Z don't and no beta tester had this specific combination.

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                                      rob0203
                                      wrote on last edited by rob0203
                                      #20

                                      @derek

                                      So now a few PC restarts and sometimes traffic is there sometimes not at KDEN same airport same time same plane same software configurations

                                      S 1 Reply Last reply
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                                      • R rob0203

                                        @derek

                                        So now a few PC restarts and sometimes traffic is there sometimes not at KDEN same airport same time same plane same software configurations

                                        S Offline
                                        S Offline
                                        steve67
                                        wrote on last edited by
                                        #21

                                        @rob0203 Same here on my system! It's like gambling :-(

                                        1 Reply Last reply
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                                        • DerekD Derek

                                          @rob0203 said in Is there a update or hotfix coming?:

                                          @Derek

                                          Without loading all the other software now I have traffic at KDEN and also contrails in the sky!

                                          Will restart again with loading all of it just to check if there could be a software conflict causing this!

                                          More than likely - hence the regular exhortations to raise support tickets. Going through all the threads here and in other forums, one thing seems clear in that the major issues (leading to accusations of no testing and unfinished product etc etc) are not universal and vary from PC to PC and place to place. A lot of utility-type software (and many high-end aircraft) make compromises and workarounds to get over hurdles placed by the host sim. Unfortunately, these workarounds can then conflict with each other and even if one tests program X with program Y, you may find that X won't work on one customer's PC because they have program Z installed. Z works with X. Also, Y works with X. But... X, Y and Z don't and no beta tester had this specific combination.

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                                          Q Offline
                                          Qazme
                                          wrote on last edited by
                                          #22

                                          @derek Nobody bothered to pair up the software during beta testing with the most popular addons? I mean wouldn't it be reasonable at this point in time to be testing with PMDG 737, Fenix A320, GSX and stack it at a heavy 3rd party airport like KEWR, KLAS, KLAX etc. Then exactly what were they testing during beta? From what you're saying little to no testing was performed for compatibility.....with the most popular addons......

                                          Addons for flight simulator simply can not exist in a world by themselves. I'm hearing what you're saying but at this point it starting to become insulting. For instance if you beta tested and realized your addon crashes if you are using the PMDG 737 - wouldn't you fix it before release to not have that issue? What about if everything is working fine - wouldn't you want some feedback from beta testers that heavily load the simulator with addons if for anything just to see what breaks? And then telling people to turn off or limit items because of draw calls is ridiculous, especially considering the amount of traffic I can inject with other software packages and it's just fine.

                                          But here we are nobody that beta tested had the mix of a complex a/c, 3rd party airport, and GSX. I really don't think this is the case.....it's a complete mixed bag if it decided to generate traffic or not. I've seen it do this exact same thing with no addons added.

                                          Whoever you had beta test this product apparently enjoyed the product early but there certainly wasn't complete testing done.

                                          B DerekD 2 Replies Last reply
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