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Non-functional pitch with keyboard inputs

Scheduled Pinned Locked Moved RJ Professional
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  • M Offline
    M Offline
    mmcmah
    wrote on last edited by
    #1

    I am unable to get the aircraft to pitch up or down with the normal MSFS elevator up and down inputs (Numpad 2 and Numpad 8). The inputs seem to simply not register, as the aircraft doesn't respond at all.

    The roll commands (Numpad 4 & 6) function as expected.

    f113345a-3c26-4405-b6de-37c55bafe4a1-image.png

    0642c2e1-c048-4e04-9ee3-aab995d9e34b-image.png

    I haven't had the chance to test my joystick yet, but I sometimes need to fly with just the keyboard, and so I have been unable to successfully have a flight in the aircraft yet.

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  • M Offline
    M Offline
    mmcmah
    wrote on last edited by mmcmah
    #2

    I have uncovered a possible bug.

    Whenever you start with your engines running (either on the runway or in the air), the flight control column is locked. If you unlock it before starting to move on the runway, it will unlock. It will not unlock if you start in the air, presumably because aerodynamic forces are being applied to the control surfaces.

    It would seem to me that the control column lock should not at all be activated when you start with the engines running, whether on the runway or in the air.

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  • MarkM Offline
    MarkM Offline
    Mark JF Staff
    wrote on last edited by
    #3

    Thank you for reporting this. I have logged the issue with the default keyboard control assignments on our internal bugs tracker.

    With regards to the control wheel lock, this isn't something I am able to replicate on my side. Do you perhaps have "State Saving" enabled on the EFB? As that could cause the aircraft's state from the end of the previous flight to be loaded.

    Mark - Just Flight

    Just Flight Development Assistant

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  • M Offline
    M Offline
    mmcmah
    replied to Mark on last edited by
    #4

    @Mark Thanks, Mark. No, I do not have state saving enabled. Every time I load into the aircraft, the control lock column is locked regardless.

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  • MarkM Offline
    MarkM Offline
    Mark JF Staff
    wrote on last edited by
    #5

    Do you perhaps have any error messages displaying on the EFB, such as "License Failure" or "Loading aircraft"? As these messages combined with yoke issues can sometimes point towards an activation/installation issue.

    Mark - Just Flight

    Just Flight Development Assistant

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  • M Offline
    M Offline
    mmcmah
    wrote on last edited by
    #6

    No, no error messages displayed. Should I enable state saving, disconnect the control column exit and then retry? Would disabling state saving at that point keep the new default setting of the control column being unlocked?

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  • MarkM Offline
    MarkM Offline
    Mark JF Staff
    wrote on last edited by
    #7

    State saving shouldn't have any effect in this situation as even with it disabled, the aircraft should still be loading in the correct state (the control wheel lock is disabled in all three aircraft states on the EFB).

    The only other thing I could think to suggest would be a reinstall of the RJ just to ensure everything has been installed correctly. I would recommend uninstalling the RJ via Apps and Features, then downloading a fresh copy of the RJ installer from your account and running it. Hopefully, that will resolve the the control wheel lock issue.

    Mark - Just Flight

    Just Flight Development Assistant

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  • M Offline
    M Offline
    mmcmah
    wrote on last edited by
    #8

    I just did as you suggested above and then reinstalled from a fresh copy of the installer. Same problem. I have a video that I can share of starting in mid-air from the Main Menu. In this video, I focus down on the steering column and show that it's steering in the roll axis, but I am also trying to steer in the pitch axis, with no movement. I also move the mouse over the control column lock and am trying to click on it, with no effect.

    Video: https://imgur.com/a/UM1Ppf1

    In addition, a new quirk that may be functioning as expected, but I think not, given the EFB Manual's description... The A/T Throttle Lock option doesn't seem to change anything. With either setting, having the AT engaged and manipulating the throttles manually makes the throttle levers move, but as soon as I stop inputting a throttle change, they revert to their AT position.

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  • M Offline
    M Offline
    mmcmah
    wrote on last edited by
    #9

    With all three variants, it is impossible for me to start a flight in mid-air (not that I usually do), because it's impossible to unlock the steering column. Where can I confirm that the control wheel lock should be disabled by default?

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  • MarkM Offline
    MarkM Offline
    Mark JF Staff
    wrote on last edited by
    #10

    In the video you have attached above, when you hover your cursor over the yoke the click spot confirms that the control column lock is not engaged ("Toggle Control Lock: Unlocked"). Therefore, the pitch issue you are experiencing is likely due to the keyboard pitch up/down control assignments not being supported. Support for these control assignments will be added in the upcoming update to the RJ Professional.

    With regards to the A/T THROTTLE LOCK, this is working as intended. When the autothrottle is active (A/T green on the PFD) all user inputs to the throttles are disabled. When the autothrottle is armed (A/T white on the PFD) or disengaged (no A/T legend on PFD), the user will have normal control over the throttles.

    Mark - Just Flight

    Just Flight Development Assistant

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  • M Offline
    M Offline
    mmcmah
    wrote on last edited by
    #11

    Thanks again for your continued responses, Mark.

    From prior experience, I think that the hint that shows up when you hover over a click spot tells you what the setting would be if you pressed it. Here is another short video where I spawn in on the runway and tilt down to the control column. As you will see, the column initially says the same as in the prior video, except that this time I can click on the click spot and have it change ("Toggle Control Lock: (Locked)") and then I can move the control column as expected, even with the number pad keys on the keyboard. Then I click on the click spot again, and I again become unable to move the control column backwards and forwards. Finally, I click it again to show that the function of the pitch movement commands can again be re-enabled:

    https://imgur.com/a/G7hjrVE

    The question with the A/T Throttle Lock setting in the EFB had to do with the fact that the throttles' movement and reset to the A/T-commanded position don't seem to change, whether the setting is enabled or not. Maybe I'm not understanding the functioning of that EFB setting, but with it either on or off, I am able to move the throttles (see them move and hear the engine power change) as long as I continue to command a throttle change (F2 or F3 on the keyboard as the case may be). As soon as I release the throttle up/down command, the throttles revert back to their A/T commanded position (this is when the A/T is green on the PFD).

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  • MarkM Offline
    MarkM Offline
    Mark JF Staff
    wrote on last edited by
    #12

    With regards the the control column lock issue, this isn't something we are able to replicate on our side and we haven't had any other reports of this. I would recommend testing this again with the next update to RJ where we will be adding support for the keyboard pitch control assignments.

    We will also check if the A/T Throttle Lock is covering the keyboard throttle control assignments.

    Mark - Just Flight

    Just Flight Development Assistant

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