GSX hung error.

adl320

Second this, just had this myself during turnaround. Came across another issue with GSX which caused it to hang which was requesting a Jetway followed by boarding, not sure if anyone else has had anything similar, jetway connection was selected in the EFB.

Exact same issue just happened to me. Fresh up-to-date install of GSX, current version of RJ.

Loaded OFP
Used GSX to "toggle jetway"
Instant loaded OFP fuel load on EFB
Selected "Jetway" for gate type in EFB
Chose "Request Boarding" in GSX menu bar. Confirmed audible "Boarding Requested". Sim Hung.

JC_YYZ

I tried restarting COUATL with varied success. Sometimes it will cancel the GSX infinite loading loop, and sometimes it will reset the jetway. Seems to only be an issue with this aircraft.

adl320

@Mark Tried again using the steps outlined in the link you shared. Same results. GSX hangs the sim after "Requesting Boarding" and "Boarding Requested" is announced, right after GSX opens the cargo doors. Main Pax door was already opened.

Qazme

@Mark I was having this exact same issue. Not using "Self Loading Cargo" made it not lock up. SLC has an option to handle everything through GSX which I think is conflicting. I would assume any other app doing that is causing it as well.

Mark

Thank you all for the detailed feedback. We believe we have found the cause of this and a fix is currently in testing. If that checks out we'll include the fix in the next update to the RJ Professional.

Mark - Just Flight

neinnunb

Glad a fix is in the process and hopefully in our hands soon as I have been unable to use GSX where I also get a frozen sim after requesting boarding.

neinnunb

It happened again, even without using the auto GSX option (I manually used GSX this time). When the pushback tug released the plane, I couldn't click on anything in the cockpit with my mouse, even though the sim didn’t freeze like before. If it happens again, I’ll try to pinpoint exactly what’s going on. It’s frustrating, as I haven’t been able to complete a proper flight yet.

MatzeH84

I also get this error. I was able to fly 4 sectors successfully yesterday by this procedure:

If any GSX Services active, let them finish
Load Simbrief plan in the EFB and import into the aircraft page
Reload Simbrief plan in the gsx menu
Refuel via GSX, start in aircraft Page only when truck is fully positioned and coupled
Load passengers via GSX (this is where it usually gets stuck)
Depart
Arrive, deboard
Return to step 1

Maybe it helps until the patch is out.

Martyn

If the issue occurs without the GSX handling option enabled on the EFB tablet aircraft page then that'd suggest an issue with GSX and/or the custom profiles, rather than any issue with the RJ itself. We'll try to reproduce the issue and confirm that though.

MatzeH84

Disregard what I wrote yesterday. Today I did it exactly this way and not only got a GSX freeze, but the whole sim froze.
something is really off here. GSX is up to date.

Grizlee

The first few times I loaded the RJ Pro 100 at EGKK I had numerous problems with my GSX Pro, either not loading properly or all its addons disappearing then been unable to go back to the MSFS 2020 Main Screen. I have since found by removing "Just Flight FS Traffic" and "GSX Pro" extra ground clutter all is now working smoothly. I am running a 4-year old Alienware m17 R3 which when new seemed to handle anything but now I have to be selective with addons and graphic settings.

kar54

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