Seems buggy and very restrictive once loaded into sim
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@derek I’ve given your support system a chance. Experience so far:
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Had to dig out information that in no way is pertinent to the issues I have, such as my order number. Is it a big deal? No, but totally meaningless with regards to the issues I have. If there is one thing people hate even more than preprogrammed replies and redirects from a company, it’s possibly having to fill out forms with irrelevant information… :grinning_squinting_face:
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Got an e-mail back that said support operating hours was mon-fri 0900-1700 UK time. So I guess it will be a while before I get a reply. Forums are mostly open 24/7 with helpful users and devs/support personnel when they are available.
So far, forum support (like a lot of companies provide in addition to the normal support ticket system) are leading over the customer support experience, but will report back sometime next week when I expect an answer. It might be the most epic customer support reply in history, solving all my problems with FSTraffic. In that case I will fold and admit defeat. We shall see… :)
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