Very very disappointed.
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This post is deleted!
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@Claude
Claude, I have been using TG since it was first released in May 2018 and I have seen many others have exactly the same problem.
The 'Access Violation' and references to Richard Slater's files are very familiar.
In most cases, this has usually been the result of not running the downloaded update [TrafficGlobal_v***.exe] first to completely UNinstall the current version before running it again to install the update.
It seems that using any other method at any time creates all sorts of problems.
As I am unable to access the EA forum since it was archived, I cannot search for possible solutions that others may have found but I will try digging through the data I accumulated from there to see if I can find anything that may help you.
I certainly sympathise with your frustration.
The very first version of TG that I tried to install [May 2018] failed and I was eventually informed that I had to uninstall all my Win7 fonts and reinstall a default set. Only then did the program install but, that caused other installed programs to complain of missing fonts!
I can honestly say that, in all of my 40 years involvement with computers, no program has ever required that! -
@Claude said in Very very disappointed.:
@Marshall01
Thank you Mr. Alan for your suggestions. I appreciate the time you have taken to provide me this information.
I did everything you mentioned. And even a lot more. The results are negative.I have looked through the ticket history on this one and, although a reply on Christmas Eve was impressive, we should probably have sent a few more "we're still looking into this" replies which may have helped. One minor problem is that the ticketing software (a proprietary program used by many businesses) bumps up replies as 'latest dates' which means if you keep adding to the same ticket it makes it look younger than it is - unless you are replying, of course.
What we were waiting to ascertain between Xmas and new Year was if you'd got the very latest version of the files released on 22/12.Having looked at the documents you sent I can see you have done a lot of investigating, but I think there may well be a simpler solution to the problem. TG works for most users and is our best selling program. Logically, therefore, there must be something that prevents it from running for you - you don't have a unique version of the software but you do have a (relatively) unique PC.
As Capt Quirk has said, in most cases uninstall/reinstall solves most similar problems to yours - but only if done via the .exe.We certainly don't want to put anything about tinkering with registry settings or re-formatting and reinstalling Windows in a public forum because we don't want to be blamed for someone reading it and knackering their PC.
However, we will look into this some more and get back to you via support. Rest assured that, as per our Ts and Cs, if you can't get something we sell to work, we will make sure you don't end up out of pocket. -
Hi,
I would first like to thank you Capt Quirk and Mr. Metcalf. I greatly appreciate your help and feedback.
As you have both given me different feedback, the following text is therefore for both of you.
I wish to inform you that I have always uninstalled TG with the method that you recommend. I have always used the updater that I download from my account. Whenever an update was available, I downloaded the new installer. I run it to do the uninstallation first, then run it again to do the installation. Each time, the Trafficapp.Exe program always worked fine.
And this method has always worked well until version 1.1.1.8.
Since version 1.1.1.9, the uninstallation / installation continues to work well but it is the tool (TrafficApp) that no longer works.When the problems started I did several uninstall / reinstall with a copy of the freshly downloaded installer. For each update (1.1.1.9 - 1.1.2.0 - and 1.1.2.0), I did the same uninstall / install procedure.
I took a look at the TrafficGlobal_Manual.pdf (located in the C:\Users\my_name\Documents\TrafficGlobal directory).
On page 5, in the section called "Uninstalling", it is written that is possible to Application & features (Windows 10) in the control panel to uninstall the product. At the end of this section, it is written:
Uninstalling or deleting this product in any other way may cause problems when using this product in the future
or with your Windows set-up.
It is for this reason that I tried this method to uninstall TG. I used it only once, and since this method didn't give good results, I came back with the installer (TrafficGlobal x.x.x.x.exe) to do the uninstalls and installations.I have tried all kinds of directory selection combinations during my installs. I kept the directories suggested by the installer. I also did several installations with directories of my choice. Here are some examples.
Example 1 D:\ Utility P3D\TrafficGlobal (for the program) with D:\P3Dv5 Addons\TrafficGlobal (for aircraft)
Example 2 D:\ TrafficGlobal (for the program) with D:\TrafficGlobalAircraft (for aircraft)The reason why I tried "Your Uninstaller" software to uninstall TG: I was out of ideas. But this product works very well.
In the future, I will continue to use the updater that I download from my account.I also did installations with my own code (administrator equivalent) and the Windows Administrator code.
I noticed that in your Excel file "AirportLookup.xlsx" there is data with decimals (coordinates). I then even tried to get TrafficApp.exe to work by changing the symbol for decimal in my system (dot [.] versus comma [,]). I've had problems with poorly programmed software with this stuff.
Mr. Metcalf, I understand your hesitation to give information about the Windows registry. Not everyone is familiar with this. And when you're not familiar, it's risky in there.
Tonight (Jan 20 at 00:30 utc time), I downloaded a new version of TrafficGlobal_1.1.2.1.exe. Looking at the properties of the file, it's different than the last one I downloaded on January 15th. So it is more recent.
But unfortunately I still have the same problems.Mr. Capt Kirk, you mentioned that you have been involved with computers for 40 years. Well, it is since 1981 that I have been flying with a simulator (the first being Microfot Flight Simulator 1). Unfortunately, this is the first time that I have had such a hard time getting a product to work. It's sad because I love TG.
Well, Capt Kirk, Mr. Metcalf, thank you again and I wish you a good day. For my part, I continue to find out why my PC is so unique.
Claude.
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@Claude said in Very very disappointed.:
Well, Capt Kirk, Mr. Metcalf, thank you again and I wish you a good day. For my part, I continue to find out why my PC is so unique.
Well I think the question could be, how radical to you want to be in fixing this?
If it were me I would wait for support to get back. But then wiping drives and reinstall from scratch is not as difficult as it used to be.
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Hi Claude have you sorted out the problem as I am having the same problem and am not getting very far with it with regards to support ticket system if you have found a solution could you share it with me as I am at my wits end Colin.
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when you say you aren't getting very far, do you mean they aren't answering or the answers aren't working?
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They answered yesterday after I opened another ticket as I hadn't heard any thing. Now I have sent 2 messages since yesterday afternoon and not heard anything back, they are quick to take your money but the support is something to be desired unfortunately
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Please allow us some time to reply.
