Help required after product purchase.

BigChip90

Hi all,

I'm just wondering if someone could help me please.

I've bought the MML Bundle on Saturday but have received no emails at all. No confirmation, no account creation, nothing. The money did leave my bank at the time of ordering.

I can't open a support ticket as I don't have an account, I have also tried the password reset button but again have received no email.

I emailed the support@justtrains.net email on Saturday but due to opening times I'm yet to hear back.

Is this the correct email to ask the question to or should there be somewhere else I should be trying? I've trawled through the support section but cannot for the life of me find out where I'm supposed to go.

Cheers everyone for any help, apologies if I'm being a bit daft with all of this!

Derek

Sounds like your email is being blocked. We've had a few this weekend. If you've double checked your spam then your best bet will be to wait for Support@ to reply.

BigChip90

Yeah, I've double checked spam and I even checked a different email in case I put that one in but nothing. No problem though I shall wait for Support to reply.

Thanks for the reply!

lawsyboss

Hello, I am new here and I have had WCML: Carlisle to Preston since the DLC released and I love it very much, one issue that has recently occurred to me was the sidings at Carlisle were very empty. This is the 2nd time I have been back on P-C since Crewe - Preston was released. I have a Xbox Series X and I was running very smoothly with all the wagons in the sidings. It feels quite empty now and I would love to get a response on why this has happened.