not able to activate



  • I run the installer and then this following error comes. I enter the email and password but nothing happens after i click activate. please help.

    Script error:

    "An error has occurred in the script on this page"

    It asks do i want to continue. I click yes..but then after entering email id and password..nothing happen.

    Please help.



  • Contact JF support.



  • yes they were able to solve this.

    Issue was internet explorer 11 needs to be installed. kind of absurd. but that solved the issue.



  • Well all sorted then, never use IE11 anymore Windows 10 and MS have moved on.


  • JF Staff

    @Ray-Fry said in not able to activate:

    Well all sorted then, never use IE11 anymore Windows 10 and MS have moved on.

    We would generally recommend users upgrade to Windows 10. Technically, it does still includes a copy of IE11 for legacy purposes such as our usage of it in our installers to display the login/code prompt.

    The reason for the requirement of IE11 is that it supports features we require on the login/code prompt that earlier versions don't, alongside support for TLS 1.2 which will be required when we disable the older deprecated versions in the near future.



  • I use the latest MS Edge now, more secure and faster.