Load Manager

Mikealpha

I have a hard time to believe the LoadManager (see image). 13390 L for a 262NM flight, so more than the max fuel capacity. That's a whopping 4 tons more than SimBrief calculates, or almost double to what PFPX calculates (for an RJ100 though).
However, are you sure this is correct ?
What about maintaining a bug list ? it would avoid mentioning issues double or over and over.! Would be great to know bugs that have been acknowledged so far.

Loadmanager-Image

Voice of Reason

@Mikealpha Anything you think is a bug please report to our support team. This forum is really only designed for the community to discuss various issues, we don't do product support here unless it's something we spot and can help with immediately.

Open a ticket and report anything you think might be incorrect here: https://support.justflight.com/en/support/home

Mikealpha

@Voice-of-Reason
Well, your support team declared this a non issue.

So a BAe146 with approx. 250NM range is acceptable ? Seriously ?
Sure I can use Simbrief then, but I would expect better from a dedicated Add-on labelled as "professional".

petesmiffy

@Mikealpha Not exactly a professional response. Of course, it's an issue, it does not do what it is supposed to do. We've paid for it, it should work. Maybe it isn't a high priority issue but it is a fault none the less.

Martyn

Apologies for that. I will find out what happened there but rest assured this bug has actually already been addressed for the next update.

petesmiffy

@Martyn Probably a communication failure then. Such an apparently dismissive attitude is unlike Just Flight.

Mikealpha

@petesmiffy
Here is the somewhat unexpected answer I got :

4 tons is not really anything to worry about as every airline has its own requirements for fuel onboard for emergencies, holding and diverting.

If this was 40 tons out then we would take a look into it but for this smaller number we will consider this within tolerance, plus it is only a suggested amount, not an exact amount.

Anyway, thanks Martyn, great to read it will be solved.

Edit : sorry for the big font (not intended) , my smartphone created that.
Mod note: the forum uses markdown, a line of hyphens denote headings hence the big text ;)

Voice of Reason

@Mikealpha We looked into it, it was a mistake, a genuine one from support. I believe they were going to reply to your latest ticket explaining that too. Hopefully all fixed and sorted too for you soon.

Mikealpha

@Voice-of-Reason

yes, thanks, much appreciated !