GSX hung error.

Jpol

This was on the RJ85

Mark

Thank you for the feedback! I will pass the kind words onto the rest of the team.

With regards to GSX hanging, it's not something I am able to produce on my side. I actually just completed a flight in the RJ85 using GSX boarding and refuelling without any problems.

As a first step, I would recommend making sure GSX is fully up to date and see if that resolves the issue.

We also have the following FAQ covering the GSX boarding/refuelling logic which may be useful: https://support.justflight.com/en/support/solutions/articles/17000142827-gsx-boarding-logic-explained

Mark - Just Flight

Jpol

After a computer restart and running a check on GSX i'm happy to report it appears to be working flawlessly now.

Jpol

I was now able to recreate this bug. It came out of my own stupidity, but I might as well report how it happens. On a turnaround I mistakenly requested boarding from GSX before reloading the next flight's OFP. This lead to GSX having a bit of a fit and me not being able to import the actual weights and payload for the next flight since the tablet doesn't have a ''reset all' button.

Mark

Can't say that's something we've ever seen happen, but we can certainly look into it with those steps to reproduce. Thanks for letting us know!

Mark - Just Flight

ChrisPDuck97

Second this, just had this myself during turnaround. Came across another issue with GSX which caused it to hang which was requesting a Jetway followed by boarding, not sure if anyone else has had anything similar, jetway connection was selected in the EFB.

edoug

Hi, So I had this issue, Ground boarding on the 85 no problems, Jetway on the RJ100 Sim Hung

Mark

Thanks for the feedback everyone. If I may, I have a few questions I'd like to ask just so the development team can narrow down their troubleshooting:

Is the installed version of GSX fully up to date?
Can you confirm if the issue occurs when following the procedure listed in our GSX Boarding Logic Explained FAQ?

If the answer to both of the above questions is yes...

Does the issue only occur during turnarounds (i.e. at the start of the second flight of a session without returning to the main menu), or does this occur on the first flight of the session too?
Does this issue occur when requesting boarding through the GSX menu, or only when requesting a jetway through the GSX menu?

Mark - Just Flight

JC_YYZ

I am having a similar issue with GSX. It is updated (I just ran the updater), and when the plane loads in, the GSX menu just spins and I get a message that says 'Failed to load GSX menu. Please wait, it might appear later'. It never does.

ChrisPDuck97

GSX released an update overnight, still has not fixed it from hanging and crashing, couple other points of note:

When loading into the sim, operating the jetway first, setting up and then requesting boarding the jetway will disconnect, reset, then reconnect during the boarding/deboarding process.
When requesting boarding/deboarding through the GSX menu all the doors open including the left aft even if within the airplane profile this option is not ticked.

adl320

@ChrisPDuck97 said in GSX hung error.:

Second this, just had this myself during turnaround. Came across another issue with GSX which caused it to hang which was requesting a Jetway followed by boarding, not sure if anyone else has had anything similar, jetway connection was selected in the EFB.

Exact same issue just happened to me. Fresh up-to-date install of GSX, current version of RJ.

Loaded OFP
Used GSX to "toggle jetway"
Instant loaded OFP fuel load on EFB
Selected "Jetway" for gate type in EFB
Chose "Request Boarding" in GSX menu bar. Confirmed audible "Boarding Requested". Sim Hung.

JC_YYZ

I tried restarting COUATL with varied success. Sometimes it will cancel the GSX infinite loading loop, and sometimes it will reset the jetway. Seems to only be an issue with this aircraft.

adl320

@Mark Tried again using the steps outlined in the link you shared. Same results. GSX hangs the sim after "Requesting Boarding" and "Boarding Requested" is announced, right after GSX opens the cargo doors. Main Pax door was already opened.

Qazme

@Mark I was having this exact same issue. Not using "Self Loading Cargo" made it not lock up. SLC has an option to handle everything through GSX which I think is conflicting. I would assume any other app doing that is causing it as well.

Mark

Thank you all for the detailed feedback. We believe we have found the cause of this and a fix is currently in testing. If that checks out we'll include the fix in the next update to the RJ Professional.

Mark - Just Flight

neinnunb

Glad a fix is in the process and hopefully in our hands soon as I have been unable to use GSX where I also get a frozen sim after requesting boarding.

neinnunb

It happened again, even without using the auto GSX option (I manually used GSX this time). When the pushback tug released the plane, I couldn't click on anything in the cockpit with my mouse, even though the sim didn’t freeze like before. If it happens again, I’ll try to pinpoint exactly what’s going on. It’s frustrating, as I haven’t been able to complete a proper flight yet.

MatzeH84

I also get this error. I was able to fly 4 sectors successfully yesterday by this procedure:

If any GSX Services active, let them finish
Load Simbrief plan in the EFB and import into the aircraft page
Reload Simbrief plan in the gsx menu
Refuel via GSX, start in aircraft Page only when truck is fully positioned and coupled
Load passengers via GSX (this is where it usually gets stuck)
Depart
Arrive, deboard
Return to step 1

Maybe it helps until the patch is out.

Martyn

If the issue occurs without the GSX handling option enabled on the EFB tablet aircraft page then that'd suggest an issue with GSX and/or the custom profiles, rather than any issue with the RJ itself. We'll try to reproduce the issue and confirm that though.

MatzeH84

Disregard what I wrote yesterday. Today I did it exactly this way and not only got a GSX freeze, but the whole sim froze.
something is really off here. GSX is up to date.