No traffic at arrival airport
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@b3_burner I have tested longer flights (1-2 hours) before realizing there's nothing at the arrival airport and then switched to shorter flights to test. For my case its VHHH to VMMC and EGLL to EGLC.
For something this short, I would expect the traffic to spawn when the flight started at departure airport.
@chanjkhk said in No traffic at arrival airport:
@b3_burner I have tested longer flights (1-2 hours) before realizing there's nothing at the arrival airport and then switched to shorter flights to test. For my case its VHHH to VMMC and EGLL to EGLC.
For something this short, I would expect the traffic to spawn when the flight started at departure airport.
So it sounds like in short flights, where (in my case) the two airports were within line of sight, the traffic from the departure airport may be helping to supply the traffic for the arrival airport.
Or if not that, then simply they are too close to each other to be a good working test. That's what I thought. Thanks for clarifying that point. -
Same for me, no traffic at arrival airport and little to none air traffic on my route. This happend to me on all three flights I have done. There need to be a hotfix for this really soon. I can't belive FSTL is giving us all this for free, but a premium product like this really let us down. For now I will install FSTL again, and ask for a refund. I really wanted this product to be great, but I am so dissapointed, at this price I don't expect to be a beta tester. How can they realese this when it's not working, it's beyond me. And it's not like it's only me who has this problem. Find it very strange that they say it's tested by so many and no one of the testers did experience this.
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Hi all. Sorry to hear about the issues with arrival airport traffic. A few things to check.
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If you entered the destination using in game panel then make sure you click the confirm button. Sounds a bit obvious but a few times I have clicked return on the keyboard instead of confirm. We’ll look at improving this going forward.
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If you set up a destination using the MSFS flight planner or using an FMS that interacts with the MSFS flight planning system, make sure to open the in game panel for at least 10 seconds to allow FS Traffic to detect your destination.
If you follow the above steps and still have no destination traffic then other issues could be at play, the support team will be happy to help.
Thanks everyone
John - Just Flight.
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Hi all. Sorry to hear about the issues with arrival airport traffic. A few things to check.
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If you entered the destination using in game panel then make sure you click the confirm button. Sounds a bit obvious but a few times I have clicked return on the keyboard instead of confirm. We’ll look at improving this going forward.
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If you set up a destination using the MSFS flight planner or using an FMS that interacts with the MSFS flight planning system, make sure to open the in game panel for at least 10 seconds to allow FS Traffic to detect your destination.
If you follow the above steps and still have no destination traffic then other issues could be at play, the support team will be happy to help.
Thanks everyone
John - Just Flight.
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Hi all. Sorry to hear about the issues with arrival airport traffic. A few things to check.
-
If you entered the destination using in game panel then make sure you click the confirm button. Sounds a bit obvious but a few times I have clicked return on the keyboard instead of confirm. We’ll look at improving this going forward.
-
If you set up a destination using the MSFS flight planner or using an FMS that interacts with the MSFS flight planning system, make sure to open the in game panel for at least 10 seconds to allow FS Traffic to detect your destination.
If you follow the above steps and still have no destination traffic then other issues could be at play, the support team will be happy to help.
Thanks everyone
John - Just Flight.
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Same issue, no traffic on arrival. Did substantial testing with numerous flights, but no luck. I definitely confirmed the destination, also planned within msfs and had the window open for a long time. Very buggy implementation up till now. Raised a ticket and hope you can fix it soon.
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Why do people have to keep raising tickets. Just answer us in here, we all have the same issue NO TRAFFIC at our destination airport!. Individual support for what seems a global support issue, just means that person my get a good result and never report back, leaving us all in the dark!
Simply put, many of us are following the video and the manual and it is not working, why have 100+ tickets all saying the same thing, and reporting the same issue, and then typing the same answer all those times? It makes no sense to me?
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Why do people have to keep raising tickets. Just answer us in here, we all have the same issue NO TRAFFIC at our destination airport!. Individual support for what seems a global support issue, just means that person my get a good result and never report back, leaving us all in the dark!
Simply put, many of us are following the video and the manual and it is not working, why have 100+ tickets all saying the same thing, and reporting the same issue, and then typing the same answer all those times? It makes no sense to me?
@supersixbravo very much agree, they should definitely use the fora for communicating bigger problems. However I don't think there is a fix possible at the user end currently, and it's a weekend so most of their employees are offline. In the end, I think they just missed the ball here and released a product that is definitely not ready yet. Disappointing from a respected dev, but let's give them some time to patch.
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Why do people have to keep raising tickets. Just answer us in here, we all have the same issue NO TRAFFIC at our destination airport!. Individual support for what seems a global support issue, just means that person my get a good result and never report back, leaving us all in the dark!
Simply put, many of us are following the video and the manual and it is not working, why have 100+ tickets all saying the same thing, and reporting the same issue, and then typing the same answer all those times? It makes no sense to me?
@supersixbravo said in No traffic at arrival airport:
Why do people have to keep raising tickets. Just answer us in here, we all have the same issue NO TRAFFIC at our destination airport!. Individual support for what seems a global support issue, just means that person my get a good result and never report back, leaving us all in the dark!
Simply put, many of us are following the video and the manual and it is not working, why have 100+ tickets all saying the same thing, and reporting the same issue, and then typing the same answer all those times? It makes no sense to me?
The reason we ask you to raise tickets is because this issue has not appeared during testing and is not affecting the majority of users, so we need to ascertain what systems and what other add-ons the users are running., That is impossible in a forum, which is why we have never provided forum support for any product.
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@supersixbravo very much agree, they should definitely use the fora for communicating bigger problems. However I don't think there is a fix possible at the user end currently, and it's a weekend so most of their employees are offline. In the end, I think they just missed the ball here and released a product that is definitely not ready yet. Disappointing from a respected dev, but let's give them some time to patch.
@raven said in No traffic at arrival airport:
@supersixbravo very much agree, they should definitely use the fora for communicating bigger problems. However I don't think there is a fix possible at the user end currently, and it's a weekend so most of their employees are offline. In the end, I think they just missed the ball here and released a product that is definitely not ready yet. Disappointing from a respected dev, but let's give them some time to patch.
As it happens, our Support team has been working over the weekend. We have standard messages that remind people we are UK based and what our normal hours are. Most of the time our forum is very sparsely attended, is used for chatting about products among users and is no good for support. We have always operated an online support system for all our titles.
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@supersixbravo said in No traffic at arrival airport:
Why do people have to keep raising tickets. Just answer us in here, we all have the same issue NO TRAFFIC at our destination airport!. Individual support for what seems a global support issue, just means that person my get a good result and never report back, leaving us all in the dark!
Simply put, many of us are following the video and the manual and it is not working, why have 100+ tickets all saying the same thing, and reporting the same issue, and then typing the same answer all those times? It makes no sense to me?
The reason we ask you to raise tickets is because this issue has not appeared during testing and is not affecting the majority of users, so we need to ascertain what systems and what other add-ons the users are running., That is impossible in a forum, which is why we have never provided forum support for any product.
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@derek I find it really hard to believe this NEVER came up in beta testing. There are ton of people with this problem. Look at the official MSFS forums: there are mostly people just having problems. It doesn't work for a huge chunk of people.
@amphage said in No traffic at arrival airport:
@derek I find it really hard to believe this NEVER came up in beta testing. There are ton of people with this problem. Look at the official MSFS forums: there are mostly people just having problems. It doesn't work for a huge chunk of people.
But, the problem isn't present for the vast majority of users. There are a 'huge chunk' of copies out there and if this affects, say, 5% of them, that will be a lot (a ton) of people but a small percentage - hence why we would reiterate, please contact support and help us to get to the bottom of the issue.
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@bobo said in No traffic at arrival airport:
Same issue here. Have completed five flights with FS Traffic everyone ending with no ai traffic at arrival airport. Setting the destination airport via the menu seems to do nothing. Also killing all traffic and regenerating does nothing. These are but a few of the issues with this addon.
Sorry but this was no where near ready for release. Pretty disappointed at the moment.
The models look nice, that's about the only positive I can say about FS Traffic. It has been uninstalled for now.
FS Traffic was extensively tested by a large beta team. If it wasn't ready we would not have released it. If you can raise a ticket with Just Flight support outlining the issues you are experiencing our team will do their best to get you up and running and/or find out what;'s causing the problem.
https://www.justflight.com/supportHope that helps.
@derek how exactly would it help by you telling us how extensively tested it was and provided no solution it can just frustrate you, even more, knowing how much testing it went through and there are that many bugs and issues. I'm not trying to be offensive or any of that sort but not even one solution has been given or some type of troubleshooting.
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@derek how exactly would it help by you telling us how extensively tested it was and provided no solution it can just frustrate you, even more, knowing how much testing it went through and there are that many bugs and issues. I'm not trying to be offensive or any of that sort but not even one solution has been given or some type of troubleshooting.
how exactly would it help by you telling us how extensively tested it was
I was replying to: "Sorry but this was no where near ready for release. Pretty disappointed at the moment.."
but not even one solution has been given or some type of troubleshooting.
As I've tried to explain elsewhere, we don't do support via forum, but John did post this in the thread:
Hi all. Sorry to hear about the issues with arrival airport traffic. A few things to check.
If you entered the destination using in game panel then make sure you click the confirm button. Sounds a bit obvious but a few times I have clicked return on the keyboard instead of confirm. We’ll look at improving this going forward.
If you set up a destination using the MSFS flight planner or using an FMS that interacts with the MSFS flight planning system, make sure to open the in game panel for at least 10 seconds to allow FS Traffic to detect your destination.
If you follow the above steps and still have no destination traffic then other issues could be at play, the support team will be happy to help.
As he says, if you have this issue and this sort of thing doesn't help: https://support.justflight.com/support/solutions/articles/17000131083-why-am-i-not-seeing-any-traffic-generated-at-my-arrival-airport- then please get in touch with Support by raising a ticket and we will try to get to the bottom of it.
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So to add to the frustration I did two more flights and had problems both times. Flight 2 KORD - KDCA, first no aircraft at all at ORD, exit and load again no planes still. Closed MSFS and restarted then I got traffic at KORD and it worked with traffic also at KDCA on arrival. Flight 3 KFAT - MMGL, no planes at KFAT, no planes at MMGL. It is clear that the regenerate traffic button is not working. Please fix this issue ASAP, it's clearly affecting tons of users and I never had these issues on freeware FSLTL, was honestly expecting better quality from you guys....
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I have the same exact issue, no traffic at the destination airport. I've tried everything suggested, even turned off airport ground traffic.
Seems like we're getting the run around and getting bamboozled by claiming this product was "extensively" tested and this issue only impacts a small number of users. Are you kidding me? What in the heck is the point of spending $50 for a product that gives you AI traffic at ONE AIRPORT??? If this issue isn't resolved in the coming days via a hotfix I'll be doing a chargeback with PayPal. If that doesn't work, I'll call my credit card company and file a chargeback. No way am I going to be out $50 for a piece of software that is operating at 50%.
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Hello all. I'm one of the devs for FS Traffic.
We are looking into this issue as a priority for a hotfix which will be release as soon as we can. The reason for us to keep banging on about contacting support is so that they can gather the information we need to determine the cause(s). The problem with this sort of thing is that there may not be one single simple reason for traffic failing to spawn at the destination.
John - Just Flight
