Replies

Old John

Hi.
I know things are difficult at the moment. But we don't even have to leave our home PC to answer posts on here. As for submitting a ticket. Well it appears I can forget that too. Perhaps I am not in the right crowd. But I feel that JF takes my money and that's it. It's almost the dead parrot sketch, except JF don't even bother to defend what they have sold me.
I have lost all faith in this forum and JF products
John Caselton

Derek

@Old-John said in Replies:

Hi.
I know things are difficult at the moment. But we don't even have to leave our home PC to answer posts on here. As for submitting a ticket. Well it appears I can forget that too. Perhaps I am not in the right crowd. But I feel that JF takes my money and that's it. It's almost the dead parrot sketch, except JF don't even bother to defend what they have sold me.
I have lost all faith in this forum and JF products
John Caselton

Hi John

Not sure what you are trying to say, but we don't do support in forums. Over twenty years of experience have shown us that it is not the ideal place to handle issues with computer software. We have a dedicated team handling support and they are fully occupied.

https://community.justflight.com/topic/2/sticky-technical-support

If you have submitted a ticket and it hasn't been answered yet then I am sorry about that, but we are very busy with support queries at the moment because lots of customers are stuck at home and dusting off products that they haven't used in ages and these issues can take a lot of resolution.

Rest assured we are going through things as quickly as possible and trying to resolve those with the highest priority first - ie double purchases, credit card issues, wrong version of something bought, activation issues etc.

Old John

Hi
Well, that proved me wrong. I got a response. My issue is that I feel let down by JF in so much as that they have what I consider, so far, the best Dakota that I have found so far. But I have asked on many occasions if the Legends of Flight can be made to run on P3D (now v4) or if JF intend to bring out a P3D version. I have spent £30 on the Aeroplane Heaven C47, which is very realistic but has sound issues.
Sorry I know I'm not the only one who has probes at this difficult time and understand our this wonderful hobby will be of great benefit to those who are perhaps on their own. Anyway folks stay safe enjoying pc flying and hope to see you at2021 Cosford.
John Caselton

Derek

@Old-John said in Replies:

Hi
Well, that proved me wrong. I got a response. My issue is that I feel let down by JF in so much as that they have what I consider, so far, the best Dakota that I have found so far. But I have asked on many occasions if the Legends of Flight can be made to run on P3D (now v4) or if JF intend to bring out a P3D version. I have spent £30 on the Aeroplane Heaven C47, which is very realistic but has sound issues.
Sorry I know I'm not the only one who has probes at this difficult time and understand our this wonderful hobby will be of great benefit to those who are perhaps on their own. Anyway folks stay safe enjoying pc flying and hope to see you at2021 Cosford.
John Caselton

Are you asking "will the DC3 work in P3D V4"?

If so, we have never tried it AFAIK. It's pretty old and wasn't developed in-house so we would need source code if we wished to modify it significantly and we don't have that. Have you tried installing it in P3D?

Also - have you raised a support ticket about this?

Old John

Hi Derek.
I have raised this question more than once in the past 2 years. But if raising a ticket will get me an answer. I will try it. But I already have ticket pending on Aeroplane Heaven C47 sound issues.
John

Derek

@Old-John

We won't be able to resolve AH sound issues - their new products aren't published by us - we are just selling them. If you need support you will need to contact AH direct. Also, I would imagine the sounds 'are what they are' but AH may, of course, reply differently if it is a bug.

There's no point raising a ticket if it is to ask if we are updating the DC-3. As I said above, we don't have the source code and it's too old, really. However, by all means try installing it in V5. No reason why it shouldn't work AFAIK, but textures may have issues. Hope that helps.

Old John

Hi Derek.
Yes that helps. I've tried installing JFs DC3 in PD3v4. But of course it wont install because it can't find a directory or something. But hey thanks for replying. AH don't reply. Just have to put up with what I've got and make the best of it. Just would be nice to hear flaps and undercarriage working.
John

RayM

@Old-John

In good 'ol FSX it was/is possible to use the 'sounds' for one aircraft to replace the 'sounds' in another aircraft - have you ever tried that? You edit a file "sound.cfg" to achieve this.

Old John

Hi RayM.
Sounds good (oops sorry for pun) but I have no idea where to start. I am using P3Dv4.5. To play around in files I would need a lot of help.
John

Frednav

Hello,
I submitted a support ticket 2 days ago. How long can I expect to get a reply please? I have ordered an addon that is totally unusable at this stage... The addon itself even "tells" me to contact support.
Thanks.

Derek

@Frednav

It depends what the question is. We are certainly busier than normal at the moment. what's your ticket number?

Frednav

Hi,
Thanks for the reply. My ticket number is 40510 I believe.
I purchased Flying Club 2018 and the PA28 is simply not working. It gives me an error message (within the simulator) to contact support. So far, I have not been able to enjoy the purchase I have made.
Thank you.

Derek

@Frednav

That ticket came in on Sunday night. Someone is dealing with it and will be back to you when we have an answer or need more information.