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Santa Paula Original Buildings Showing

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  • I Offline
    I Offline
    iflygary
    wrote on last edited by
    #1

    I've checked the forums but haven't seen anyone else having this issue. But all of the original stock MSFS buildings are showing through the JF Santa Paula version. Therefore I have twice the amount of buildings showing up. What is the solution to this? Thanks in advance

    Gary

    F 1 Reply Last reply
    0
    • I iflygary

      I've checked the forums but haven't seen anyone else having this issue. But all of the original stock MSFS buildings are showing through the JF Santa Paula version. Therefore I have twice the amount of buildings showing up. What is the solution to this? Thanks in advance

      Gary

      F Offline
      F Offline
      FlyingFrogster
      wrote on last edited by
      #2

      @iflygary

      Hey I just bought this scenery and I'm also having the same problem. I tried to delete thecontent.xml and the scenery.dat files. I also moved the scenery up in priority but nothing has helped. The original buildings still stick out over the new ones from the scenery.

      I 1 Reply Last reply
      0
      • F FlyingFrogster

        @iflygary

        Hey I just bought this scenery and I'm also having the same problem. I tried to delete thecontent.xml and the scenery.dat files. I also moved the scenery up in priority but nothing has helped. The original buildings still stick out over the new ones from the scenery.

        I Offline
        I Offline
        iflygary
        wrote on last edited by
        #3

        @flyingfrogster

        Hi,
        I submitted a support ticket. The response that I received from support was to do exactly what in part you did or to reinstall the scenery. I did both and the issue still remains. Hopefully they will get back to me soon with a fix. Once they do I will definitely post it here if you haven't already submitted a support ticket for yourself.

        DerekD 1 Reply Last reply
        0
        • I iflygary

          @flyingfrogster

          Hi,
          I submitted a support ticket. The response that I received from support was to do exactly what in part you did or to reinstall the scenery. I did both and the issue still remains. Hopefully they will get back to me soon with a fix. Once they do I will definitely post it here if you haven't already submitted a support ticket for yourself.

          DerekD Offline
          DerekD Offline
          Derek
          JF Staff
          wrote on last edited by
          #4

          @iflygary said in Santa Paula Original Buildings Showing:

          @flyingfrogster

          Hi,
          I submitted a support ticket. The response that I received from support was to do exactly what in part you did or to reinstall the scenery. I did both and the issue still remains. Hopefully they will get back to me soon with a fix. Once they do I will definitely post it here if you haven't already submitted a support ticket for yourself.

          Your best bet is always to contact Just Flight support. We don't do forum support and solutions that fix one person's problem may not fix another's and may cause further issues.

          https://community.justflight.com/topic/2/product-support

          I 1 Reply Last reply
          0
          • DerekD Derek

            @iflygary said in Santa Paula Original Buildings Showing:

            @flyingfrogster

            Hi,
            I submitted a support ticket. The response that I received from support was to do exactly what in part you did or to reinstall the scenery. I did both and the issue still remains. Hopefully they will get back to me soon with a fix. Once they do I will definitely post it here if you haven't already submitted a support ticket for yourself.

            Your best bet is always to contact Just Flight support. We don't do forum support and solutions that fix one person's problem may not fix another's and may cause further issues.

            https://community.justflight.com/topic/2/product-support

            I Offline
            I Offline
            iflygary
            wrote on last edited by
            #5

            @derek
            Hi Derek,

            I tried both suggestions that support recommended and the problem still persists. Any idea(s) of what to do next?

            Gary

            F DerekD 2 Replies Last reply
            0
            • I iflygary

              @derek
              Hi Derek,

              I tried both suggestions that support recommended and the problem still persists. Any idea(s) of what to do next?

              Gary

              F Offline
              F Offline
              FlyingFrogster
              wrote on last edited by
              #6

              @iflygary Hey if something works for you let me know as I'm all out of ideas as to what do to. I will probably submit a ticket soon so they become aware of the the issue.

              DerekD 1 Reply Last reply
              0
              • I iflygary

                @derek
                Hi Derek,

                I tried both suggestions that support recommended and the problem still persists. Any idea(s) of what to do next?

                Gary

                DerekD Offline
                DerekD Offline
                Derek
                JF Staff
                wrote on last edited by
                #7

                @iflygary said in Santa Paula Original Buildings Showing:

                @derek
                Hi Derek,

                I tried both suggestions that support recommended and the problem still persists. Any idea(s) of what to do next?

                Gary

                I think your best bet would be to contact support and tell them that the two things they have suggested haven't worked. They can then see what else can be done.

                1 Reply Last reply
                0
                • F FlyingFrogster

                  @iflygary Hey if something works for you let me know as I'm all out of ideas as to what do to. I will probably submit a ticket soon so they become aware of the the issue.

                  DerekD Offline
                  DerekD Offline
                  Derek
                  JF Staff
                  wrote on last edited by
                  #8

                  @flyingfrogster said in Santa Paula Original Buildings Showing:

                  @iflygary Hey if something works for you let me know as I'm all out of ideas as to what do to. I will probably submit a ticket soon so they become aware of the the issue.

                  If you congact support they can look into it. There may be some commonality in what is causing the problem, or, given it doesn't affect every user, what may resolve the issue for one person won't resolve it for another - which is why we try to avoid forum support and discourage anyone from posting up 'fixes' that may not be universal solutions to a problem.

                  1 Reply Last reply
                  0
                  • V Offline
                    V Offline
                    Voice of Reason
                    JF Staff
                    wrote on last edited by
                    #9

                    An update has just been made live for this which fixes some issues since SU10. Worth heading to your accounts and redownloading. You need to get V1.3.0

                    An email will be heading your way telling you of this update today, just thought we'd let you know in advance and the updated version is on the server so you can try it when you're ready now.

                    I 1 Reply Last reply
                    0
                    • V Voice of Reason

                      An update has just been made live for this which fixes some issues since SU10. Worth heading to your accounts and redownloading. You need to get V1.3.0

                      An email will be heading your way telling you of this update today, just thought we'd let you know in advance and the updated version is on the server so you can try it when you're ready now.

                      I Offline
                      I Offline
                      iflygary
                      wrote on last edited by
                      #10

                      @voice-of-reason
                      Hi!! The update did the trick! Thank you guys so much for taking care of the issue😋

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