General Discussion

Thank you.

@Geoff68 Yes the support team will help you. There's no guarantee of product/customer support on these forums, they are very much for the community to swap notes and tips, sometimes you'll get help and guidance but our support team are much better placed to help.

https://support.justflight.com/en/support/home

@Marmic It's not a route we developed ourselves but if you get in touch with our support team they will get round to taking a look and giving you some assistance on this, I'm sure.

https://support.justflight.com/en/support/home

I really don't understand what your saying as your reply's don't make any sense to me.
start the game and click drive. then click the standard tab at the top of the screen.
scroll down to find Just Trains Midland mainline
look through the list of scenarios
any scenario with a name that starts [DEFAULT][EVL] will go on the route you want to drive and will not go via Derby. If you are saying you do not see any scenarios starting [DEFAULT][EVL] and you have the Erewash Valley line installed then contact Just Trains support.
I'm afraid whilst I have made several scenarios for the route now I can not share them with you as I can upload scenarios via Steam and the Just Trains route is not a steam product so I am unable to send you the scenarios you requested

I answered my own problem. the fault lies with the just trains class 60 as other loco's refuel without issue

@tdurbo It's not though is it. You can use the line, there are lots of scenarios that use default stock. Some require third party stock but that's because people have asked for that in the past. We're trying to keep all parties happy with how we set-up the offering. For most part people are happy. If we remove the scenarios that require third party stock we'd then be setting ourselves up for criticism of not catering for users who want to run scenarios with their third party stock.

Hope you get sorted soon with this.

@joelw10 Yes of course. That's no problem at all.

@SgtBreadSt1ck One key part of the development process for our train routes is research visits up and down the route gathering photos and videos. This is normally done a number of times throughout the development process and in different areas. For mainly that reason we're simply not able to undertake development of routes from over in the US.

We never developed Frankfurt, this was done by a third party developer. We developed Met Line and were given great access to the route and all of the areas required to develop the route.

Thanks for your interest and sorry we're not able to accommodate your wishes at this time.

Yes I have had a reply from JF support ... but my problem has not yet been resolved!

JT support told me to just refund it since none of their troubleshooting fixed it.

@warrentucker Contact support please if you were after a direct reply and help from the Just Trains team.

https://support.justflight.com/en/support/home