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Cannot see sup. ticket...

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  • F Offline
    F Offline
    florincoter
    wrote on last edited by
    #1

    Hello.

    I purchased C152 from X-Plane.org.
    I filled a support ticket with JF website.
    I wand to see the ticket status.
    I have to login.
    I cannot login because the account is created with 1st buy, done in other place.
    I bought from XPL.org.
    I cannot create an account.

    Am I in a Catch22 loop?

    Florin.

    DerekD 1 Reply Last reply
    0
  • DerekD Offline
    DerekD Offline
    Derek JF Staff
    replied to florincoter on last edited by
    #2

    @florincoter said in Cannot see sup. ticket...:

    Hello.

    I purchased C152 from X-Plane.org.
    I filled a support ticket with JF website.
    I wand to see the ticket status.
    I have to login.
    I cannot login because the account is created with 1st buy, done in other place.
    I bought from XPL.org.
    I cannot create an account.

    Am I in a Catch22 loop?

    Florin.

    You can only see the ticket if you have a JF account. However, you should have had an email acknowledgement with the ticket number.

    F 1 Reply Last reply
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  • F Offline
    F Offline
    florincoter
    replied to Derek on last edited by
    #3

    @derek
    Thank you for the answer.
    I got the email. Still cannot see my ticket.
    And I cannot set an account. See above.

    How can I see the ticket? How can I follow the ticket? Please answer those questions.

    Florin.

    DerekD 1 Reply Last reply
    0
  • DerekD Offline
    DerekD Offline
    Derek JF Staff
    replied to florincoter on last edited by
    #4

    @florincoter said in Cannot see sup. ticket...:

    @derek
    Thank you for the answer.
    I got the email. Still cannot see my ticket.
    And I cannot set an account. See above.

    How can I see the ticket? How can I follow the ticket? Please answer those questions.

    Florin.

    Just Flight will reply to the ticket. You don't need to follow it. NB that we are UK-based and work Mon-Fri.

    F 1 Reply Last reply
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  • F Offline
    F Offline
    florincoter
    replied to Derek on last edited by
    #5

    @derek Thank you.

    1 Reply Last reply
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