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Captcha for creating a ticket not working.

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  • B Offline
    B Offline
    bjorntm
    wrote on last edited by
    #1

    Hi,

    I am trying to create a ticket, but the captcha isn't working. I get the green checkmark, and if I then press submit I get an error message "Captcha verification failed, try again!"
    Tried to create a ticket a couple of days back and had the same issue.

    Google chrome on Windows 10 home 64.

    Can you please fix so I can submit my ticket?

    Björn

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    • ch0llisC Offline
      ch0llisC Offline
      ch0llis
      JF Staff
      wrote on last edited by
      #2

      Hi Björn,

      Are you using any ad/popup/script blocker extensions in Google Chrome? Extensions like noscript, AdBlockerPlus, Ghostery, etc... can cause issues with Google Captcha, you may want to try temporarily disabling any and/or all extensions and seeing if that helps.

      You may also want to try submitting a support request using an incognito window in Chrome to see if that works. If it does then you may need to clear your Chrome cache to get the form working in a normal window.

      If none of that helps let us know and we can take a further look. You can contact us via email support@justflight.com - you may also want to email in your support request so that can be looked at alongside this issue.

      B 1 Reply Last reply
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      • ch0llisC ch0llis

        Hi Björn,

        Are you using any ad/popup/script blocker extensions in Google Chrome? Extensions like noscript, AdBlockerPlus, Ghostery, etc... can cause issues with Google Captcha, you may want to try temporarily disabling any and/or all extensions and seeing if that helps.

        You may also want to try submitting a support request using an incognito window in Chrome to see if that works. If it does then you may need to clear your Chrome cache to get the form working in a normal window.

        If none of that helps let us know and we can take a further look. You can contact us via email support@justflight.com - you may also want to email in your support request so that can be looked at alongside this issue.

        B Offline
        B Offline
        bjorntm
        wrote on last edited by
        #3

        @ch0llis Still not working. Have no issue with google captcha on other websites.

        DerekD 1 Reply Last reply
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        • B bjorntm

          @ch0llis Still not working. Have no issue with google captcha on other websites.

          DerekD Offline
          DerekD Offline
          Derek
          JF Staff
          wrote on last edited by
          #4

          @bjorntm said in Captcha for creating a ticket not working.:

          @ch0llis Still not working. Have no issue with google captcha on other websites.

          Not sure if you saw Craig's reply, but see below:

          If none of that helps let us know and we can take a further look. You can contact us via email support@justflight.com - you may also want to email in your support request so that can be looked at alongside this issue.

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          • DerekD Derek

            @bjorntm said in Captcha for creating a ticket not working.:

            @ch0llis Still not working. Have no issue with google captcha on other websites.

            Not sure if you saw Craig's reply, but see below:

            If none of that helps let us know and we can take a further look. You can contact us via email support@justflight.com - you may also want to email in your support request so that can be looked at alongside this issue.

            B Offline
            B Offline
            bjorntm
            wrote on last edited by
            #5

            @derek Yeah I saw that and I sent an email, but it still doesn't make the captcha work for me of course 😉

            DerekD 1 Reply Last reply
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            • B bjorntm

              @derek Yeah I saw that and I sent an email, but it still doesn't make the captcha work for me of course 😉

              DerekD Offline
              DerekD Offline
              Derek
              JF Staff
              wrote on last edited by
              #6

              @bjorntm said in Captcha for creating a ticket not working.:

              @derek Yeah I saw that and I sent an email, but it still doesn't make the captcha work for me of course 😉

              Captcha is a proprietary bit of kit. We simply link it into our website and we have no control over the working of it. As Craig explained, various things can cause it to reject customers occasionally. The only option I can see would be to get rid of it, but it certainly has reduced the spam since we started using it some years ago.

              B 1 Reply Last reply
              0
              • DerekD Derek

                @bjorntm said in Captcha for creating a ticket not working.:

                @derek Yeah I saw that and I sent an email, but it still doesn't make the captcha work for me of course 😉

                Captcha is a proprietary bit of kit. We simply link it into our website and we have no control over the working of it. As Craig explained, various things can cause it to reject customers occasionally. The only option I can see would be to get rid of it, but it certainly has reduced the spam since we started using it some years ago.

                B Offline
                B Offline
                bjorntm
                wrote on last edited by
                #7

                @derek the captcha is working fine (I get the checkmark) but when I submit the form I get an error anyway.

                DerekD 1 Reply Last reply
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                • B bjorntm

                  @derek the captcha is working fine (I get the checkmark) but when I submit the form I get an error anyway.

                  DerekD Offline
                  DerekD Offline
                  Derek
                  JF Staff
                  wrote on last edited by
                  #8

                  @bjorntm said in Captcha for creating a ticket not working.:

                  @derek the captcha is working fine (I get the checkmark) but when I submit the form I get an error anyway.

                  Which would suggest it is not working fine - it simply gives us a yes/no. A quick Google on 'captcha not working' shows that this is not a problem confined to our site. Not really sure what to suggest - apart from contacting us directly, as Craig has outlined above.

                  B 1 Reply Last reply
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                  • DerekD Derek

                    @bjorntm said in Captcha for creating a ticket not working.:

                    @derek the captcha is working fine (I get the checkmark) but when I submit the form I get an error anyway.

                    Which would suggest it is not working fine - it simply gives us a yes/no. A quick Google on 'captcha not working' shows that this is not a problem confined to our site. Not really sure what to suggest - apart from contacting us directly, as Craig has outlined above.

                    B Offline
                    B Offline
                    bjorntm
                    wrote on last edited by
                    #9

                    @derek the error is given by your site, not by the captcha. The error appears above the form. It seems your site is not registering the simple yes that the captcha is giving. It looks like the captcha for whatever reason is embedded in the page in an iframe which is not how you would normally embed a captcha. Anyway, I'm just trying to tell you that there might be an issue with the form. It's safe to assume that if I have this problem I'm probably not the only one. I have contacted you via email a while ago so for me it's not an issue anymore. I can only suggest that someone checks the implementation. You can close this topic now. No response is needed.

                    DerekD 1 Reply Last reply
                    0
                    • B bjorntm

                      @derek the error is given by your site, not by the captcha. The error appears above the form. It seems your site is not registering the simple yes that the captcha is giving. It looks like the captcha for whatever reason is embedded in the page in an iframe which is not how you would normally embed a captcha. Anyway, I'm just trying to tell you that there might be an issue with the form. It's safe to assume that if I have this problem I'm probably not the only one. I have contacted you via email a while ago so for me it's not an issue anymore. I can only suggest that someone checks the implementation. You can close this topic now. No response is needed.

                      DerekD Offline
                      DerekD Offline
                      Derek
                      JF Staff
                      wrote on last edited by
                      #10

                      @bjorntm said in Captcha for creating a ticket not working.:

                      @derek the error is given by your site, not by the captcha. The error appears above the form. It seems your site is not registering the simple yes that the captcha is giving. It looks like the captcha for whatever reason is embedded in the page in an iframe which is not how you would normally embed a captcha. Anyway, I'm just trying to tell you that there might be an issue with the form. It's safe to assume that if I have this problem I'm probably not the only one. I have contacted you via email a while ago so for me it's not an issue anymore. I can only suggest that someone checks the implementation. You can close this topic now. No response is needed.

                      OK. We'll leave it at that. Many thanks.

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                      • A Offline
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                        among1
                        Banned
                        wrote on last edited by
                        #11
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