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slow download

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  • M Offline
    M Offline
    mobbe123
    wrote on last edited by
    #1

    Trying to download the update on the arrows aircrafts and I get these download speed of 160 KB/sec on my 1 Gig internet!!! I tried with explorer, google chrome and firefox and all download at the same speed of 164 KB/sec!!!! In the past I never had this problem on your site. You need to fix your server. I have been trying for a few days now.

    DerekD 1 Reply Last reply
    0
    • M mobbe123

      Trying to download the update on the arrows aircrafts and I get these download speed of 160 KB/sec on my 1 Gig internet!!! I tried with explorer, google chrome and firefox and all download at the same speed of 164 KB/sec!!!! In the past I never had this problem on your site. You need to fix your server. I have been trying for a few days now.

      DerekD Offline
      DerekD Offline
      Derek
      JF Staff
      wrote on last edited by
      #2

      @mobbe123 said in slow download:

      Trying to download the update on the arrows aircrafts and I get these download speed of 160 KB/sec on my 1 Gig internet!!! I tried with explorer, google chrome and firefox and all download at the same speed of 164 KB/sec!!!! In the past I never had this problem on your site. You need to fix your server. I have been trying for a few days now.

      Just checked and it is working fine. It's not our server - we use Amazon AWS, so it may be something like an AV program or your internet provider throttling it at your end. Where are you based?

      M 1 Reply Last reply
      0
      • DerekD Derek

        @mobbe123 said in slow download:

        Trying to download the update on the arrows aircrafts and I get these download speed of 160 KB/sec on my 1 Gig internet!!! I tried with explorer, google chrome and firefox and all download at the same speed of 164 KB/sec!!!! In the past I never had this problem on your site. You need to fix your server. I have been trying for a few days now.

        Just checked and it is working fine. It's not our server - we use Amazon AWS, so it may be something like an AV program or your internet provider throttling it at your end. Where are you based?

        M Offline
        M Offline
        mobbe123
        wrote on last edited by mobbe123
        #3

        @derek Well just tried a download from another addon like "flysimware 414" and perfect speed!!
        Tried "WSF" Kodiak and same thing fast, no issues! All in the Hight MB/sec. Tried yours again, KB/sec! Weird right if your servers are good!
        Base in Ontario Canada.

        DerekD 1 Reply Last reply
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        • M mobbe123

          @derek Well just tried a download from another addon like "flysimware 414" and perfect speed!!
          Tried "WSF" Kodiak and same thing fast, no issues! All in the Hight MB/sec. Tried yours again, KB/sec! Weird right if your servers are good!
          Base in Ontario Canada.

          DerekD Offline
          DerekD Offline
          Derek
          JF Staff
          wrote on last edited by
          #4

          @mobbe123 said in slow download:

          @derek Well just tried a download from another addon like "flysimware 414" and perfect speed!!
          Tried "WSF" Kodiak and same thing fast, no issues! All in the Hight MB/sec. Tried yours again, KB/sec! Weird right if your servers are good!

          They may well use a different CDN provider and/or be based in another location. Where are you based?

          M 1 Reply Last reply
          0
          • DerekD Derek

            @mobbe123 said in slow download:

            @derek Well just tried a download from another addon like "flysimware 414" and perfect speed!!
            Tried "WSF" Kodiak and same thing fast, no issues! All in the Hight MB/sec. Tried yours again, KB/sec! Weird right if your servers are good!

            They may well use a different CDN provider and/or be based in another location. Where are you based?

            M Offline
            M Offline
            mobbe123
            wrote on last edited by
            #5

            @derek You mean (CDN provider) my provider or Amazon?

            DerekD 1 Reply Last reply
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            • M mobbe123

              @derek You mean (CDN provider) my provider or Amazon?

              DerekD Offline
              DerekD Offline
              Derek
              JF Staff
              wrote on last edited by Derek
              #6

              @mobbe123 said in slow download:

              @derek You mean (CDN provider) my provider or Amazon?

              Content delivery Network - Amazon in this case.

              As you are in Canada it uses a US server, so that shouldn't be aproblem.

              DerekD M 2 Replies Last reply
              0
              • DerekD Derek

                @mobbe123 said in slow download:

                @derek You mean (CDN provider) my provider or Amazon?

                Content delivery Network - Amazon in this case.

                As you are in Canada it uses a US server, so that shouldn't be aproblem.

                DerekD Offline
                DerekD Offline
                Derek
                JF Staff
                wrote on last edited by
                #7

                Actually, 'North America' to be exact.

                1 Reply Last reply
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                • DerekD Derek

                  @mobbe123 said in slow download:

                  @derek You mean (CDN provider) my provider or Amazon?

                  Content delivery Network - Amazon in this case.

                  As you are in Canada it uses a US server, so that shouldn't be aproblem.

                  M Offline
                  M Offline
                  mobbe123
                  wrote on last edited by
                  #8

                  @derek Like I said, 1.6 Gig file from other took 2 minute and yours right now shows 2 hours for a 989 MB file.

                  M DerekD 2 Replies Last reply
                  0
                  • M mobbe123

                    @derek Like I said, 1.6 Gig file from other took 2 minute and yours right now shows 2 hours for a 989 MB file.

                    M Offline
                    M Offline
                    mobbe123
                    wrote on last edited by
                    #9

                    @mobbe123 Downloaded many time update from your site in the past and never had this issue, just the last update both aircraft the same issue.

                    1 Reply Last reply
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                    • M mobbe123

                      @derek Like I said, 1.6 Gig file from other took 2 minute and yours right now shows 2 hours for a 989 MB file.

                      DerekD Offline
                      DerekD Offline
                      Derek
                      JF Staff
                      wrote on last edited by Derek
                      #10

                      @mobbe123 said in slow download:

                      @derek Like I said, 1.6 Gig file from other took 2 minute and yours right now shows 2 hours for a 989 MB file.

                      Not sure what to suggest. Normally, a slow download is caused by a restriction on the user's speed, either by things like AV programs or the user's Internet provider throttling downloads of a particular type or from a particular server. In other cases, it may be that the user is in a remote location and the file they are downloading has not been downloaded recently and is not on the local server. In that case it must be moved from one (usually North America or Europe) to the user's far flung local server. In your case the latter is highly unlikely, as you are in north America and the file has been downloaded a lot.

                      We have not had any other reports of download problems, but will keep an eye out. In the meantime, you could try shutting down your PC and rebooting your router - in case it is your local IP address that is causing an issue.

                      M 1 Reply Last reply
                      0
                      • DerekD Derek

                        @mobbe123 said in slow download:

                        @derek Like I said, 1.6 Gig file from other took 2 minute and yours right now shows 2 hours for a 989 MB file.

                        Not sure what to suggest. Normally, a slow download is caused by a restriction on the user's speed, either by things like AV programs or the user's Internet provider throttling downloads of a particular type or from a particular server. In other cases, it may be that the user is in a remote location and the file they are downloading has not been downloaded recently and is not on the local server. In that case it must be moved from one (usually North America or Europe) to the user's far flung local server. In your case the latter is highly unlikely, as you are in north America and the file has been downloaded a lot.

                        We have not had any other reports of download problems, but will keep an eye out. In the meantime, you could try shutting down your PC and rebooting your router - in case it is your local IP address that is causing an issue.

                        M Offline
                        M Offline
                        mobbe123
                        wrote on last edited by
                        #11

                        @derek Well thanks anyway. I did a reboot. And If you get the right speed for other site but not from one site, well who knows! I tried some download file on the internet to test download speed and no issue. So not really a big problem as I don't have to fly these plane now anyway! I have plenty to use. I just wanted to let you know this issue.
                        Have a great day!!

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