Placed an order yesterday (first-time customer) and received no confirmation.
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Hi,
I placed an order yesterday for the new MSFS Turbo Arrow. I'm a first-time customer so didn't have an account before now.
The sale appeared to go through successfully, but I never received any confirmation emails from JustFlight (nor did I receive the email confirmation email).
I raised a support ticket yesterday (from a different email address), but haven't heard anything back yet.
Any assistance would be appreciated.
Thanks!
Rich
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Support will get back to you soon. Yesterday was a public holiday in the UK.
In the meantime, you can access your account and download the software;
https://support.justflight.com/support/solutions/articles/17000064728-where-is-my-order-
https://support.justflight.com/support/solutions/articles/17000064716-how-do-i-create-an-account-
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Hi Derek,
Thanks a lot for your quick response. Sadly I can't download it, as I never received the email to confirm my account (nor any password reset emails).
My support ticket was using a different email address. I'm not sure whether it's possible from your team's side to change the email address on the account, so that I can access it that way?
Anyway, I'll await the response. Sorry, I hadn't realised it was a public holiday yesterday.
Thanks!
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Hi,
It's now two days since I ordered the product, but I've still heard nothing at all from either support, or relating to my original order.
At this point, I wonder if it's simpler to simply cancel the order (and tell my credit card provider to charge back the amount) and place a new order with a different email address?
I'd like to hear something back though before I do that though.
Thanks,
Rich
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I think the issue with your email addresses may be causing the delay in reply. what's yr ticket number?
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Hi, the ticket number is: 53095
Thanks!
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All sorted now. Thanks!
